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WPExplorer says

Actually ya, I just got the error again…Seems buggy. I’ll give the WinRar method a test. Thanks for posting that. Hope it works!

  • Edit: Yes worked. ;)
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iamthwee says

Have you tried 7zip.

I think winrar is free to keep using but it’s a commercial zipping utility isn’t it?

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WPExplorer says

I had tried 7zip and didnt work for me…WinRar seems to be working good.

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population2 says

I tried to update 2 themes today, both themes gave me a different response. On my older theme I was able to upload the theme file. However on my newer theme, I wasn’t able to upload the theme file. I had to upload the whole package.

Support team, do you have any clue? I don’t think this is because the compressing method since I compressed both theme files using the same method.

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lucas says

I tried to update 2 themes today, both themes gave me a different response. On my older theme I was able to upload the theme file. However on my newer theme, I wasn’t able to upload the theme file. I had to upload the whole package. Support team, do you have any clue? I don’t think this is because the compressing method since I compressed both theme files using the same method.

Hi Population2, Can you give me a little more detail about the different responses you received? Cheers!

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ThemesArena says

Hi,

I got an error and cannot submit the theme.

Optional WordPress Theme Your ZIP must contain a single folder at the top level, which will correspond directly with your users’ /YOUR_THEME_NAME/ folder. Top level directories found: admin, framework, images, img, javascripts, languages, scripts, stylesheets

Actually already added the dscrition to style.css so what is the problem?

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designesia says

i also got same error when submit update for my file:

Optional WordPress Theme Your ZIP must contain a single folder at the top level, which will correspond directly with your users’ /YOUR_THEME_NAME/ folder. Top level directories found: admin, framework, images, img, javascripts, languages, scripts, stylesheets

I have try to zip all the files inside theme folder and zip the theme folder, but i still got error message.

I got file rejected because this case. This is a bugs?

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Sara_p says

You need to have:

theme.zip/themefolder/all the themes files.

So, if you have a “orange” theme:

orange.zip/orange/

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loreleiweb says

Has this issue been fixed? I just tried uploading about 10 times, using Windows ZIP and winRAR, zipping the inside files, the outside folder.. Different error every time, but still unable to submit.

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Japh Staff says

Has this issue been fixed? I just tried uploading about 10 times, using Windows ZIP and winRAR, zipping the inside files, the outside folder.. Different error every time, but still unable to submit.

I believe this issue has been fixed, but if you could provide the errors you’re seeing, then we can look into it and give you some assistance.

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