Hi. New to ThemeForest as an author. So I am slightly annoyed at the payment system.
On Nov 24, I set up Automated Monthly Payment withdrawl which stated that All Earning’s available at 30 Nov 23:59:59 can be withdrawn.
And when I check today I see that my request for $0.00 was being processed (didn’t take screenshot, sorry). But I didn’t have $0.00 of course.
After a few moments, I check the withdrawl history and I find this:
Obviously something went wrong with the Envato system. The minimum I can withdraw is $50 anyway, and I have a larger sum than that that I wanted to withdraw this month.
I have since cancelled my Automated Monthly Withdrawl and sent in a request to withdraw a single payment, but now I have to wait another month?
How does that make sense?
Can an Envato support staff help me withdraw my money this month? I would be very grateful. I am sure the system flunked out somewhere, and I cait wait another month (45 days!) before I can withdraw my money.
Pretty sure this happened last month, requested staff reply!
Email confirms the issue:
I hope it can be fixed speedily, as it seems to be a recurring issue.
It has been six days, going on seven, since I opened a support ticket. I am yet to receive any reply.
Ticket ID: JZT-195-29382
Nothing in the spam folder.
id have a bit of a twitchy arse too!
Excellent template btw
TheRedTeam saidIt appears it’s probably just a display glitch that the Devs are looking in to. They’ll update the ticket when they know more about it. Thanks!
Ticket ID: JZT-195-29382 Nothing in the spam folder.
How long might that take? We are still expecting our withdrawal request from last month to be processed and paid by mid-December. Waiting another month to get paid is not cool.
Thanks for taking a look into it anyways.
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