10 posts
  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years
  • Referred between 1 and 9 users
  • Sold between 10 000 and 50 000 dollars
TheRedTeam says

Hi. New to ThemeForest as an author. So I am slightly annoyed at the payment system.

On Nov 24, I set up Automated Monthly Payment withdrawl which stated that All Earning’s available at 30 Nov 23:59:59 can be withdrawn.

And when I check today I see that my request for $0.00 was being processed (didn’t take screenshot, sorry). But I didn’t have $0.00 of course.

After a few moments, I check the withdrawl history and I find this:

Obviously something went wrong with the Envato system. The minimum I can withdraw is $50 anyway, and I have a larger sum than that that I wanted to withdraw this month.

I have since cancelled my Automated Monthly Withdrawl and sent in a request to withdraw a single payment, but now I have to wait another month?

How does that make sense?

Can an Envato support staff help me withdraw my money this month? I would be very grateful. I am sure the system flunked out somewhere, and I cait wait another month (45 days!) before I can withdraw my money.

Thanks!

475 posts
  • Exclusive Author
  • Has been a member for 1-2 years
  • Bought between 1 and 9 items
  • Referred between 1 and 9 users
  • Sold between 1 000 and 5 000 dollars
  • United Kingdom
  • Attended a Community Meetup
FlatKing says

Pretty sure this happened last month, requested staff reply!

10 posts
  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years
  • Referred between 1 and 9 users
  • Sold between 10 000 and 50 000 dollars
TheRedTeam says

Email confirms the issue:

I hope it can be fixed speedily, as it seems to be a recurring issue.

5174 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says

If you haven’t already, please open up a Support ticket here – http://support.envato.com/

Thanks!

10 posts
  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years
  • Referred between 1 and 9 users
  • Sold between 10 000 and 50 000 dollars
TheRedTeam says

It has been six days, going on seven, since I opened a support ticket. I am yet to receive any reply.

5174 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says

Do you have the ticket number? The replies may have ended up in your spam folder. Thanks!

10 posts
  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years
  • Referred between 1 and 9 users
  • Sold between 10 000 and 50 000 dollars
TheRedTeam says

Ticket ID: JZT-195-29382

Nothing in the spam folder.

DistinctiveThemes
DistinctiveThemes Recent Posts Threads Started
128 posts
  • United Kingdom
  • Sold between 10 000 and 50 000 dollars
  • Has been a member for 1-2 years
  • Exclusive Author
  • Bought between 1 and 9 items
  • Referred between 1 and 9 users
DistinctiveThemes says

id have a bit of a twitchy arse too!

Excellent template btw

5174 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says

Ticket ID: JZT-195-29382 Nothing in the spam folder.

It appears it’s probably just a display glitch that the Devs are looking in to. They’ll update the ticket when they know more about it. Thanks!

10 posts
  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years
  • Referred between 1 and 9 users
  • Sold between 10 000 and 50 000 dollars
TheRedTeam says


Ticket ID: JZT-195-29382 Nothing in the spam folder.
It appears it’s probably just a display glitch that the Devs are looking in to. They’ll update the ticket when they know more about it. Thanks!

How long might that take? We are still expecting our withdrawal request from last month to be processed and paid by mid-December. Waiting another month to get paid is not cool.

Thanks for taking a look into it anyways.

by
by
by
by
by
by