4 posts
  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
ayseneksiler says

My funds were not visible on my new company account, and now I get “account disabled” while trying logging in.

I have emailed PayPal and opened a resolution ticket for purchases on paypal.

Way to go Envato, claim my $300, disable my account and not notify me about it.

1034 posts
  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Sold between 100 and 1 000 dollars
  • Bought between 1 and 9 items
  • United Kingdom
  • Has been a member for 2-3 years
BenSheppard says

Calm down before you start pointing fingers

Open a support ticket, if that money was in your account for nearly a year envanto “get rid of it” but you just have to ask for it back, something to do with you having to pay tax on it. I believe

4 posts
  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
ayseneksiler says

This happened 2 days ago.

Whole thing started with a support ticket.

I tried to add funds to my account couple of times. Envato kept giving me errors, but it was actually pulling funds from our companies’ PayPal account.

I email them about it, and they disabled my account without telling me.

1034 posts
  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Sold between 100 and 1 000 dollars
  • Bought between 1 and 9 items
  • United Kingdom
  • Has been a member for 2-3 years
BenSheppard says

This happened 2 days ago.

Whole thing started with a support ticket.

I tried to add funds to my account couple of times. Envato kept giving me errors, but it was actually pulling funds from our companies’ PayPal account.

I email them about it, and they disabled my account without telling me.

Right, have you checked your emails to see a reply?

4 posts
  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
ayseneksiler says

Yes I did check my email. This is no way to treat a member. I won’t even get to non-refunding issue.

5174 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says

Can you give me your Support ticket number? Thanks!

4 posts
  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
ayseneksiler says

Hi KingDog,

This is the original Ticket ID that I submitted: #ZHR-534-70717

5174 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says

Sending it through now. Thanks!

457 posts
  • Austria
  • Bought between 1 and 9 items
  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Has been a member for 2-3 years
iHelp says

I tried to add funds to my account couple of times. Envato kept giving me errors, but it was actually pulling funds from our companies’ PayPal account.

That happened to me too a couple of times on another account, but they always responded in a timely manner and sent the money back to my paypal account.

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