4 posts
  • 5 Years of Membership
  • Collector Level 1
ayseneksiler
says

My funds were not visible on my new company account, and now I get “account disabled” while trying logging in.

I have emailed PayPal and opened a resolution ticket for purchases on paypal.

Way to go Envato, claim my $300, disable my account and not notify me about it.

1034 posts
  • Author Level 3
  • Beta Tester
  • Collector Level 1
  • Exclusive Author
+2 more
BenSheppard
says

Calm down before you start pointing fingers

Open a support ticket, if that money was in your account for nearly a year envanto “get rid of it” but you just have to ask for it back, something to do with you having to pay tax on it. I believe

4 posts
  • 5 Years of Membership
  • Collector Level 1
ayseneksiler
says

This happened 2 days ago.

Whole thing started with a support ticket.

I tried to add funds to my account couple of times. Envato kept giving me errors, but it was actually pulling funds from our companies’ PayPal account.

I email them about it, and they disabled my account without telling me.

1034 posts
  • Author Level 3
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  • Exclusive Author
+2 more
BenSheppard
says

This happened 2 days ago.

Whole thing started with a support ticket.

I tried to add funds to my account couple of times. Envato kept giving me errors, but it was actually pulling funds from our companies’ PayPal account.

I email them about it, and they disabled my account without telling me.

Right, have you checked your emails to see a reply?

4 posts
  • 5 Years of Membership
  • Collector Level 1
ayseneksiler
says

Yes I did check my email. This is no way to treat a member. I won’t even get to non-refunding issue.

6839 posts
  • Envato Team
  • 5 Years of Membership
  • Canada
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KingDog
Envato team
says

Can you give me your Support ticket number? Thanks!

4 posts
  • 5 Years of Membership
  • Collector Level 1
ayseneksiler
says

Hi KingDog,

This is the original Ticket ID that I submitted: #ZHR-534-70717

6839 posts
  • Envato Team
  • 5 Years of Membership
  • Canada
  • Envato Live Participant
+13 more
KingDog
Envato team
says

Sending it through now. Thanks!

505 posts
  • 3 Years of Membership
  • Austria
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+2 more
iHelp
says

I tried to add funds to my account couple of times. Envato kept giving me errors, but it was actually pulling funds from our companies’ PayPal account.

That happened to me too a couple of times on another account, but they always responded in a timely manner and sent the money back to my paypal account.

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