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An-Themes
says

Ticket ID: 41720

I’ve open this thread to solve this problem more faster, unfortunately I can’t wait for a few days until I get a reply from support, that’s why this thread, sorry. This thread was closed too fast: http://themeforest.net/forums/thread/payments-not-received/139311

Is day 21 now and I haven’t received none of the two payments via SWIFT, the day 15 I’ve received two messages via email that the payments were processed, but I haven’t received none of the payments until now, seems quite strange, this is the first time in a few years, I always received the money after 2 days via SWIFT.

Yesterday I’ve talked with one employee from my bank to see if the money are in hold or something like that I don’t know, it seems that nothing was sended.

Can someone from envato help me with this, thank you!

1894 posts Multimedia Artistry
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dnp_theme
says

I strongly believe you must go to your bank and ask questions. They must have more information than Envato in most cases. Also remember to ask what’s the best way to make your swift transfers.

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An-Themes
says

^^ Thanks man :)

Yesterday I’ve talked with one employee from my bank to see if the money are in hold or something like that I don’t know, it seems that nothing was sended.

They said, if I don’t have the money in to my account is because they haven’t sent it, because the delay is too long for a payment via SWIFT, the bank is from Spain, and I received payments to the same account / bank without any problem or any delay until now. Hope that someone from envato will be able to help me “asap, hate this word” :)

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KingDog
Envato team
says

Hello :) Unfortunately, we’re not able to help with any account related issues via the forum, so you will have to continue to go through the Support ticket you’ve opened. Sorry for the wait! Thanks.

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An-Themes
says

Hello :) Unfortunately, we’re not able to help with any account related issues via the forum, so you will have to continue to go through the Support ticket you’ve opened. Sorry for the wait! Thanks.

Hello KingDog, can you please give my ticket ID: 41720 to the right person/s, for a more faster way to solve this issue. Thank you. Please, this isn’t a ticket support about “How to install a theme” this is a “Payments via SWIFT (2)” issue made by envato, in my humilde opinion, this need to have more priority. I’ve tweeted three times to envato support on business days, and I’ve received 0 replies. Thank you! :)

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MhW
Envato team
says

Hey An-Themes!

I’ve assigned your ticket (41720) to myself, and will reply first thing in the morning :grin:

Christian

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TitanThemes
says

Hi MhW, i have the exact situation as an-themes please follow up my ticket as well 41701

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MhW
Envato team
says

@An-Themes: Just sent you a reply :grin:


Hi MhW, i have the exact situation as an-themes please follow up my ticket as well 41701

Hey TitanThemes! Unfortunately there’s not a great deal I can add here, it looks like Charlotte updated the ticket for you a few hours ago :grin:

Christian

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An-Themes
says

@MhW Thank you so much Christian, have a nice day :)

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RedKings
says

@MhW same here, please follow up my ticket as well 40231

http://codecanyon.net/forums/thread/payment-not-received/139825
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