Payoneer issues with Global Bank Transfer from Debit Card to Local Bank Account

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PixelMoxie
says

Hi all, I’m writing this here hoping I have a better chance at getting an answer, as I know Payoneer stuff monitors the forums. I already contacted support using the form on Payoneer’s website and I got an email acknowledging my inquiry, but that was six days ago and I haven’t heard anything else.

On Dec 2, I withdrew some money from my prepaid debit card to my local bank account. On Dec 4 I got the email telling me that the withdrawal has been processed and funds were transferred, but it’s been almost 20 days and they still haven’t showed up on my bank account.

I’ve had this issue with this new service the past couple of months, but it never took this long. I had to wait between 8-14 days on October and November, which is already way too long—it’s stated transfers shouldn’t take more than 2-3 business days—but now it’s close to three weeks.

I’m not sure what the problem is, if the issue lays with Payoneer or the local bank system, but this particular service is quite unreliable as it is right now, otherwise I’m really happy with Payoneer so far. It’s a guessing game, trying to figure out when the funds will be available.

The ticket number attached to the automated response is LTK12153010357143X.

I’d appreciate a prompt reply from Payoneer stuff.

Many thanks!

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miseld
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I think it’s up to yours Bank, as i know bank can keep transaction up to 3 working days.

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Nissim_Payoneer
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Hi,

Thank you for posting the ticket number. I will follow up with our payment department and make sure they get back to you as soon as possible.

Nissim | Head of Community at Payoneer | www.payoneer.com

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urbazon
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I’m sorry to “hijack” this thread, but I have a related question to Nissim: is it now possible to use the Payoneer debit card and also withdraw money from it to a local bank account? Last time I read about it on forums, it wasn’t possible. If it is possible, then it’s great news! :)

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Nissim_Payoneer
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Yes – it’s a new service that we recently introduced, which you can read about here: http://www.payoneer.com/WithdrawToBank.aspx

We’re slowly rolling it out to additional accounts with the goal of having it available for everyone. If you don’t have it available for your account yet, send me an e-mail and I’ll let you know when it is available (nissimal@payoneer.com).

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EngineThemes
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@Nissim what are the fees for this and is there any amount limit for withdrawal?

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Nissim_Payoneer
says

The service is mainly intended for local currency withdrawals, as we support withdrawal in over 50 currencies (to more than 200 countries). In addition we have localized solutions in over 80 countries, which means we’ll actually transfer your funds from a local bank in your country.

The cost per withdrawal is 2%, which includes both the actual transfer and all currency conversion. The limits per withdrawal would be listed on the withdrawal page.

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petrenj
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Hello

Hey, Nissim, could you check your email, please?

Sorry for interrupting this thread guys :)

Thank you

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PixelMoxie
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Hi, Thank you for posting the ticket number. I will follow up with our payment department and make sure they get back to you as soon as possible.

Hi Nissim,

Thank you for your reply. Denis replied to my inquiry and they’re looking at the issue. I hope there’s a way to work around these long delays, because this is a very convenient service, otherwise.

Cheers!

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