1820 posts Videohive author & moderator
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has referred 1000+ members
  • Helps us moderate the forums
+11 more
Mocarg Moderator says

I love Payoneer. Everything about it. But today when a client tried to load me the money this happened:

Rejected By The Bank/Credit Card Company

Did this happen to anybody?

8116 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has referred 10+ members
+4 more
doru says

isn’t this a problem on the client side? maybe his card have some problems.

also, some clients who don’t want to pay may give you this reason.

281 posts powerthemes.club
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has been part of the Envato Community for over 5 years
  • Sells items exclusively on Envato Market
+4 more
pebas says

^ I agree, also only when there is no funds on bank account this happened. Personal experience, no other valid reason.

463 posts
  • Has collected 1+ items on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Located in United States
Nissim_Payoneer says

When a loader attempts to make a payment to your card (using our Private Load Service), their card company needs to authorize the charge by Payoneer. This error means that they did not; in other words they rejected Payoneer’s attempt to charge the card.

This can happen for a few reasons:

- Insufficient funds on the card
- Incorrect information given (Card number, expiration, CVV , billing address, phone number, etc)
- The charge is outside the cardholder’s standard purchase pattern, and for security reasons their card company requires that they contact them to confirm it’s not fraudulent

Unfortunately there would be nothing Payoneer can do to resolve this; it’s something the loader needs to resolve with their card company.

Edit: Thanks for the kind feedback :) I’m really happy to hear that you’re satisfied with our service!

Nissim | Payoneer Community Manager | payoneer.com

1509 posts
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+2 more
OriginalEXE says

Hi, sorry for off topic, but I have one problem with Payoneer too and I would like to get answer.

I connected my Payoneer card with PayPal account and verified it, but each time I try sending money to someone, I get message that the card is rejected. I am sure I have more than enough money, and also this is not m first time using PayPal.

Can you help me out Nissim?

463 posts
  • Has collected 1+ items on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Located in United States
Nissim_Payoneer says

Hi, sorry for off topic, but I have one problem with Payoneer too and I would like to get answer.

I connected my Payoneer card with PayPal account and verified it, but each time I try sending money to someone, I get message that the card is rejected. I am sure I have more than enough money, and also this is not m first time using PayPal.

Can you help me out Nissim?

Sure, please e-mail me at nissimal@payoneer.com (with the name or e-mail on your Payoneer account) and I’ll look in to this right away.

515 posts
  • Has sold $10,000+ on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Sells items exclusively on Envato Market
  • Won a Most Wanted contest
+2 more
rayoflightt says

Hi Nissim,

I was free to write to you using this e-mail because I have issue with connecting Payoner card with TF account and I hope you could help me.

Thank you.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by