Payoneer, three months to have my money back ? seriously ?

Sorry to open another thread but the previous one doesn’t really have a proper title and can be locked.

Long story short, ATM withdrawal operation failed because the machine was out of cash, my account got charged anyway, just had a chat with payoneer support and i cannot believe what i was told.

To have my money back i need to file a dispute which will be passed to their legal department which will take a month to decide whether to give my money back or not.

Are you freaking serious ? It’s a failed ATM operation, not a stolen card used to purchase goods.

I’m shocked. Really.

If that’s how payoneer deals with ATM issue, the whole system is completely useless.

Seriously, thanks for the heads up. I was thinking of using them in the new year!

It seems like there’s no digital payment system that doesn’t have problems.

It probably takes that much because their card was charged by your ATM in your country. So they have to get in touch with that bank, and all the legal stuff takes some time.

Damn, that kinda stinks.
So they need to wait for the bank that holds the atm to send them a log/note and that will be used to whatever they need?
Isn’t this automated or something?

Maybe try and contact that chap via twitter or fb as he seemed to be helpful on the forum: http://themeforest.net/user/Nissim_Payoneer

duotive said
It probably takes that much because their card was charged by your ATM in your country. So they have to get in touch with that bank, and all the legal stuff takes some time.

It’s a digital transaction performed at Mastercard ATM, there was no human interaction besides me entering the correct PIN. The transaction failed, all it’s recorded. They for sure have the tools to check the data with mastercard and solve the issue immediately and by themselves.

Instead, i’ve been asked to file a “Cardholder Statement of Disputed item – Fraud” like if somebody else stole my card. That’s simply ridiculous.

I have nothing to dispute, i was the one doing the transaction and the amount was correct. The ATM was just out of cash and the “transaction failed” message was shown in the display. Keyword here is “failed”.

I pay my freaking bills with envato earnings, cannot wait 1 month or more to have them back. That’s totally unacceptable from a system used to pay thousand of authors just here on Envato marketplaces.

The only solution for future ATM withdrawal is what I make sometimes when I know I want to withdraw a bigger amount is that I take it from 2-3 different ATMS in smaller chunks.

That way the chances are lower if I run into an empty ATM and even if I do, with the smaller amounts I only loose part of my withdrawal for a month.

I never heard about out of cash on ATM causing such an headache for user. Since this is well expected situation, both the parties should be prepared to resolve this in faster manner to help user. May be this situation being exploited to hold money for some time

I had in plan to move on Payoneer in 2013, but seeing that just happened to you, I totally canceled my plans, and I will stick with my bank card from my country. That’s just stupid, if an ATM fails, the money should be instantly refunded, or not withdrawn from the card at all.

I don’t see the point of filling a dispute, since you have nothing to dispute here, an ATM failed, just restore the money. Plain and simple. I feel bad for you, and like it wasn’t worse enough, it’s the Christmas period too.

Hopefully you will get back your money asap, good luck mate.