Payoneer, three months to have my money back ? seriously ?

For Last 2 years I’ve change 2 Payoneer Cards, mine both Envato accounts, other Payoneer Partners (affiliate companies ), US Payment Service, Paypal and Moneybookers are linked with Payoneer Card and I never, never, never ever had any issues with Payoneer.

For ATM failure don’t blame Payoneer

ATM error with Payoneer funds retrieved happened to me several times. Most times the funds get back in my account a few hours after, but once I was not so lucky. The case is still not resolved, the bank said the ATM could not have charged me, this happened in March. Payoneer staff were responsive, and replied in less then 30 days as I recall. Eventually, I let it go as it was not worth it.

But yeah, be careful.

miseld said
For ATM failure don’t blame Payoneer

this is not my first credit card and i never had to file a dispute to solve ATM issue even when happened in other countries. All i needed to do was a phone call to my bank and they solved in days, no matter where in the world the ATM was located.

90 days to get my credit back ? that’s a joke.

bitfade said

miseld said
For ATM failure don’t blame Payoneer

this is not my first credit card and i never had to file a dispute to solve ATM issue even when happened in other countries. All i needed to do was a phone call to my bank and they solved in days, no matter where in the world the ATM was located. 90 days to get my credit back ? that’s a joke.

Have to agree. What likely happened is an erroneous “hold” went onto the account and it simply needs to be lifted. And Payoneer should be able to accomplish that in less than 90 days.

wickedpixel said
Damn, that kinda stinks.
So they need to wait for the bank that holds the atm to send them a log/note and that will be used to whatever they need?
Isn’t this automated or something?

For an engineer, this is a simple sequencing problem to fix. For banks, not solving this can be one more way to exploit. ATM logics seems to be intentionally crap, while we are able to send rover to mars successfully.

ZoomIt said
... But yeah, be careful.

Is there are way to check how much cash available in the ATM

It doesn’t matter if the fault is from payoneer, mastercard, the bank where the atm is located or all them.

As a client you shouldn’t worry about this internal stuff. If problem happens the company where you are the client should resolve the issue without asking you for unnecessary steps.

As I see it right now they refuse to look into this problem till you legally obligate them (by raising a dispute)

SwiftIdeas said
Can I ask why you guys choose Payoneer over Swift transfer? - Ed

Im living in a country where i can not open bank account because im not a citizen. In my original country they charge for the account by month and any kind of business only possible personally, so i had to close my account over there. im using Paypal, its also not an easy story with them. especially if you are living abroad. I wanted to get a payoneer card they said they are not sending the card to that country where i am living o.O ? Then i went to their website again and i see there is 2 adresses you can give. Even i can choose different country for the adresses. 1st is your official adress, the second one is the delivery adress. I said ok its clearly here i can do it. And guess what? The system is not accepting my adress. I have no idea whats the problem but i think they just have a shit system, a bug. Well, in this circumstances a bit weird to entrust my money on them. And charge $1 if an ATM out of cash or any reason if the withdrawal is failed its more than unfair. Especially because their service is not cheap at all.

VF said
Is there are way to check how much cash available in the ATM

Yes, 2 years ago i heard about 2 guys. They used a 4×4 truck and a strong chain for check in

While it’s extremely rare, it’s possible for an ATM to malfunction and charge a credit/debit card for a transaction that did not go through. This is not specific to Payoneer in any way.

Payoneer takes such issues extremely seriously and will do everything that we can to have your funds returned as soon as possible. In order to have them returned, however, there is a certain procedure that must be followed.

As a fully regulated US company and Money Service Businesss, there are strict rules and regulations that we must follow. In this case, we must file an official dispute with MasterCard. They will then open an investigation with the bank, who will review the claim and respond accordingly.

90 days is the maximum time it can take for the dispute to process. It exists not because it takes Payoneer that long to file the dispute, but because official regulations require that the merchant in question (the bank) be given a minimum amount of time to review the dispute and respond.

It is not our intention to make you feel criminalized in any way, or to make you feel as if we are not taking the situation seriously. We simply have to follow a certain procedure in our to have your funds returned, and unfortunately it can take some time.

If you have any additional questions about the process, or would like me to look in to the status for you, please let me know.

Nissim | Payoneer Community Manager | payoneer.com

Hi Nissim,

Is it common that you aren’t able to eventually resolve these issues? Why not just credit the money back to the customer and then resolve the issue with the bank afterward? After all, the customer gave you his money in good faith, and you told him he could use any ATM to retrieve it. So why should he have his money frozen when the problem is really between you and the bank?