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doru says

Please let me know if there is anything further I can do to assist.

you assisted with nothing why he should let you know about anything? you kept the money for the maximum allowed time and then you ask him if you can be of further help? Is this a joke?

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bitfade says

Achievement Unlocked.
Yep, gained 100 XP points on how to get money with payo from ATMs:
if (atm->withdraw($small) == $small) atm->withdraw($big); 

Will pay double commission but i won’t take the risk anymore.

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Nissim_Payoneer says

Payoneer would not hold the funds for any longer than required. We file a dispute with MasterCard, and once resolved, the funds will be refunded.

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bitfade says

you get your money in the account or cash in your hands?
Got them back in the account.

@Nissim
I sent the dispute forms around Jan, 3 and got “Your dispute has been filed with our Chargeback Department …. approximately 90 days … ” response from payo support Jan, 21

Required you 18 days just to get the thing started and that despite your “we will do everything that we can to speed along the process as much as possible” promise.

I could be more disappointed by the quality/speed of payo support only if i didn’t get the money back at all.
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doru says

Payoneer would not hold the funds for any longer than required. We file a dispute with MasterCard, and once resolved, the funds will be refunded.

I’m sure a certain pressure against MasterCard could had been possible by your staff. If the money you blocked would had been from Tom Cruise account everything would had been fixed in a matter of hours by both payoneer and mastercard.

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Nissim_Payoneer says

I truly am sorry that you’re unhappy with the level of support given. I will certainly be passing along this conversation to the head of our customer support department.

Other than that there is not much else I can say – but if you have any additional comments or concerns, always feel free to contact me.

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doru says

I truly am sorry that you’re unhappy with the level of support given.

what support?

:)

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uniquefx says


I truly am sorry that you’re unhappy with the level of support given.

what support?

:)

Why do you act like a jerk? Did this matter somehow concern you? Did you receive bad support?

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EFEKT_Studio says

As time goes, I see more and more trouble with payoneer. Not to talk about extremely high rates when you withdraw the money.

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doru says

Why do you act like a jerk? Did this matter somehow concern you? Did you receive bad support?

yes it concerns me. I’m done with corporate type of communication crap.

I see this payoneer representative keep saying that he helped bitfade. Yet I see a fellow author ( and forget me if I care more about one of my fellow authors than some random guy from a payment company) clearly states he had troubles with them and got no support and got his money blocked for 3 months

also you should call jerk a company who block the money of a author for 3 months, money that author worked honestly.

anyway chill out :) yet they will block and delete this thread and bad behavior proof from payoneer will get lost. Or maybe is this what you want?

Don’t worry when your money will get blocked I will stay aside and laugh.

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