2 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
mdelin says

Hey,

Trying to make a purchase of a theme and it doesn’t work. Can’t add funds or purchase it outright. I’ve read a few threads that seem to be talking about the problem earlier this year, but what’s the current status and how do I fix it?

I’m based in the UK (if that has any implication).

Thanks, Martin

2 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
mdelin says

Seems like it could have to do with my bank blocking the payment as potential ‘fraud’.

Is this a common problem?

7604 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Located in Europe
+5 more
doru says

you can try contacting support center here

http://support.envato.com/ but it may take some days till you get an answer

try to add the money in your paypal account first then use paypal to add money to marketplace account (or purchase directly)

don’t use paypal to pay directly with your credit card, don’t know if I was clear

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