Trying to make a purchase of a theme and it doesn’t work. Can’t add funds or purchase it outright. I’ve read a few threads that seem to be talking about the problem earlier this year, but what’s the current status and how do I fix it?
I’m based in the UK (if that has any implication).
Seems like it could have to do with my bank blocking the payment as potential ‘fraud’.
Is this a common problem?
- Community Superstar
- Sold between 10 000 and 50 000 dollars
- Has been a member for 4-5 years
- Microlancer Beta Tester
- Beta Tester
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Exclusive Author
- Author had a Free File of the Month
you can try contacting support center herehttp://support.envato.com/ but it may take some days till you get an answer
try to add the money in your paypal account first then use paypal to add money to marketplace account (or purchase directly)
don’t use paypal to pay directly with your credit card, don’t know if I was clear