431 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 1+ members
  • Located in Australia
  • Has been a beta tester for an Envato feature
+9 more
john says

Depending on where you are in the world right now it’s either the 18th or 19th of October.

PayPal are currently having an unplanned outage on their API system which is causing a certain percentage of all purchases and deposits to not go through. See this description on their website: Paypal Outage

While I’m pretty confident no data is getting lost, so purchases made while PayPal is having trouble should make it through, once their system is back at 100% we’ll go through and verify that all the records are correct so no one loses any money.

Unfortunately there’s not much we can do about it.

4568 posts Community Mod Building awesome stuff for your mobile devices!
  • Contributed a blog post
  • Elite Author: Sold more than $75,000 on Envato Market
  • Helps us moderate the forums
  • Has sold $125,000+ on Envato Market
+15 more
Enabled Moderator says

Myeah…. what were you expecting. This is like what happened to Romanian paypal accounts 2 months ago. The system didn’t recognize the credit card anymore. When calling them their answer was ” Oh… we didn’t know about that either… sorry for the inconvenience… we’ll fix it in 24 hours ” 3 days later … they fixed it :|

Hope for the best ! :D

3769 posts Community Moderator
  • Helps us moderate the forums
  • Contributed a tutorial on Tuts+
  • Located in Netherlands
  • Made it to the Authors' Hall of Fame
+9 more
Joost Moderator says
we’ll fix it in 24 hours ” 3 days later … they fixed it :|

Difference is that they make quite a bit of cash from these ‘merchants’ that suffer from the current downtime – I guess they’ll try to get it back up as soon as they can, for their own good. ;)

431 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 1+ members
  • Located in Australia
  • Has been a beta tester for an Envato feature
+9 more
john says

The latest update from the Paypal site status page suggests that this issue is mostly resolved.

Once the final “everything is ok” update comes through from PayPal, the dev and support teams will work together to make sure everyone effected over the past couple of hours is sorted out.

2541 posts
  • Has referred 10+ members
  • Has sold $100+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Located in United States
+9 more
CreatingDrew says

I also just wanted to note if you’re waiting for a support ticket reply we are going through them as fast as we can, but when external PayPal issues like this occur we get really swamped for a period of time. Thanks for being patient! :)

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by