39 posts
  • Support Staff
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Envato Staff
  • Bought between 1 and 9 items
  • Australia
  • Has been a member for 1-2 years
  • Grew a moustache for the Envato Movember competition
nozza Staff says

All’s well that ends well. Very good deal. Thank you @nozza, thank you Envato.

I’m glad that you now have access to the item. Thanks for bearing with us :)

26 posts
  • Canada
  • Has been a member for 4-5 years
  • Bought between 100 and 499 items
  • Referred between 50 and 99 users
wwesn says

Hi

I did end up getting the deposits but you may want to double check some payments because not long after paypal returned one of the payments to me (though i still got the credit here). I did open a ticket.

44 posts Customer Experience Manager
  • Bought between 10 and 49 items
  • Envato Staff
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 1-2 years
kdubdent Staff says

Hi everyone,

Thanks for posting and letting us know what’s happening. We believe we have identified all the transactions that were incorrectly rejected and have now processed them successfully as some of you have noted.

For those who are seeing duplicate transactions, if you could please continue to be patient as we work through these and remove the duplicates and process the required refunds to your PayPal accounts.

thanks guys and gals!

44 posts Customer Experience Manager
  • Bought between 10 and 49 items
  • Envato Staff
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 1-2 years
kdubdent Staff says

Hi I did end up getting the deposits but you may want to double check some payments because not long after paypal returned one of the payments to me (though i still got the credit here). I did open a ticket.

thanks wwesn, we will look into this. Really appreciate the heads up :)

8 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • United States
GraphicFaction says

I’ve finally received my funds, thanks for the assistance. Best of luck to anyone else still having problems. :p

3 posts
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
campbelle says
I just made a purchase as well for PhotoMosiac – I tried twice using different cards through PayPal and was denied both times at 11:57am CST on January 29. I actually needed two licenses so I’m cool with being charged twice, but I need to set up my product ASAP – I have a client project that needs this plugin! Any info you can send my way would be fantastic! http://codecanyon.net/item/photomosaic-for-wordpress/243422

Cheers, E

196 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Bought between 100 and 499 items
  • Canada
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 50 and 99 users
DanyDuchaine says

Wow user still have problem purchasing?

26 posts
  • Canada
  • Has been a member for 4-5 years
  • Bought between 100 and 499 items
  • Referred between 50 and 99 users
wwesn says

thanks wwesn, we will look into this. Really appreciate the heads up :)

not sure if they misunderstood me in the ticket or what but i guess they didn’t seem interested that i got $20 free credit …

39 posts
  • Support Staff
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Envato Staff
  • Bought between 1 and 9 items
  • Australia
  • Has been a member for 1-2 years
  • Grew a moustache for the Envato Movember competition
nozza Staff says

I just made a purchase as well for PhotoMosiac – I tried twice using different cards through PayPal and was denied both times at 11:57am CST on January 29. I actually needed two licenses so I’m cool with being charged twice, but I need to set up my product ASAP – I have a client project that needs this plugin! Any info you can send my way would be fantastic! http://codecanyon.net/item/photomosaic-for-wordpress/243422 Cheers, E

Hey,

I have checked the details and it seems that this is an unrelated issue. You might need to contact PayPal directly with this issue.

39 posts
  • Support Staff
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Envato Staff
  • Bought between 1 and 9 items
  • Australia
  • Has been a member for 1-2 years
  • Grew a moustache for the Envato Movember competition
nozza Staff says


thanks wwesn, we will look into this. Really appreciate the heads up :)
not sure if they misunderstood me in the ticket or what but i guess they didn’t seem interested that i got $20 free credit …

Hiya wwesn,

We’re still working with PayPal (yes, I know… still!) to try and clean up the mess in terms of duplications and reversals and disputes and anything else the storm left behind. Maybe once the clean up is completed and you’re still left with the credit, I’d take that as a gift from the www-gods! :D

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