- Bought between 1 and 9 items
- Has been a member for 3-4 years
JamiGibbs said
As Vahid mentioned, Paypal is working normally on purchases going forward. For users who made a purchase during the Paypal downtime and still don’t see the file in their download area, we’re shooting to have that resolved within the next 12 hours. Thanks again for hanging in there everyone!
the next 12 hours ? thats a joke…. i need the theme now not in 12 hours.
p.s. i made a deposit not a download purchase
- Envato Staff
- Sold between 100 000 and 250 000 dollars
- Support Staff
- United States
- Author had a Free File of the Month
- Microlancer Beta Tester
- Beta Tester
- Interviewed on the Envato Notes blog
Blacklotuz said
JamiGibbs said
As Vahid mentioned, Paypal is working normally on purchases going forward. For users who made a purchase during the Paypal downtime and still don’t see the file in their download area, we’re shooting to have that resolved within the next 12 hours. Thanks again for hanging in there everyone!the next 12 hours ? thats a joke…. i need the theme now not in 12 hours.
p.s. i made a deposit not a download purchase
Hi Blacklotuz,
Please send in a support ticket and we’ll see if we can assist you.
- Envato Staff
- Sold between 100 000 and 250 000 dollars
- Support Staff
- United States
- Author had a Free File of the Month
- Microlancer Beta Tester
- Beta Tester
- Interviewed on the Envato Notes blog
wwesn said
and what if it was a deposit not a file purchase? (well deposit x 2 since i didn’t know it was a glitch and paid twice)
My apologies for not being entirely clear. We are working on getting both file and credit purchases processed as quickly as possible.
- Bought between 1 and 9 items
- Has been a member for 3-4 years
JamiGibbs said
wwesn saidMy apologies for not being entirely clear. We are working on getting both file and credit purchases processed as quickly as possible.
and what if it was a deposit not a file purchase? (well deposit x 2 since i didn’t know it was a glitch and paid twice)
I already send a ticket. ID: CCX-830-54246
- Bought between 50 and 99 items
- Has been a member for 0-1 years
- Referred between 1 and 9 users
I also sent a ticket, with my 3 PayPal transaction ID’s, since PayPal solved their problem. The reply I got was that envato’s aware of the problem and that it’s PayPal’s fault. Wrong answer. Solve this now, I’ve got to work.
- Bought between 1 and 9 items
- Has been a member for 1-2 years
news ? ticket ID: YCW-449-92280
- Has been a member for 3-4 years
- Attended a Community Meetup
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Bought between 50 and 99 items
- Canada
- Community Ambassador
- Beta Tester
- Contributed a Tutorial to a Tuts+ Site
- Envato Staff
paolomr said
news ? ticket ID: YCW-449-92280
They’ll be working through all the tickets, purchases and charges as quickly as possible. I certainly doesn’t help that it’s an Australian holiday today 
So please be patient as we try and get through it.
- Author was Featured
- Bought between 1 and 9 items
- Author had a File in an Envato Bundle
- Exclusive Author
- Has been a member for 3-4 years
- Referred between 1 and 9 users
- Sold between 50 000 and 100 000 dollars
- Bulgaria
Any progress on this, does the system works well now >???
- Has been a member for 3-4 years
- Attended a Community Meetup
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Bought between 50 and 99 items
- Canada
- Community Ambassador
- Beta Tester
- Contributed a Tutorial to a Tuts+ Site
- Envato Staff
MartinProUser said
Any progress on this, does the system works well now >???
Yes PayPal is working now.
- Bought between 1 and 9 items
- Has been a member for 2-3 years
i bought a theme, paypal has charged me, i have no receipt, email confirmation of the purchase from envato or paypal.
can’t build today. =(
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