5339 posts
    Member of the Envato Team Has been part of the Envato Community for over 4 years Located in Canada Joined us in one of our Envato Live Events
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KingDog Envato team says

i bought a theme, paypal has charged me, i have no receipt, email confirmation of the purchase from envato or paypal. can’t build today. =(

Please open up a Support ticket and we’ll investigate for you – http://support.envato.com Thanks!

1389 posts
    Has been part of the Envato Community for over 6 years Has referred 10+ members Has sold $10,000+ on Envato Market Has been a beta tester for an Envato feature
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Pdesignx says

I would worry if i were a top seller who gets 590 sales per week :P wow!

1257 posts
    Has been part of the Envato Community for over 2 years Has referred 200+ members Has sold $75,000+ on Envato Market and is now an Elite Author Has been a beta tester for an Envato feature
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Pricop says

Thanks for letting us know, are the issues solved or the problem still persist?

3 posts
    Has been part of the Envato Community for over 1 year Has collected 1+ items on Envato Market Located in India
gaurav_verma says

Been waiting more than 12 hours for this to clear. Plz help. Support ticket: #AQJ-570-81877. PayPal has emailed me the confirmation and the transaction number. :p

5339 posts
    Member of the Envato Team Has been part of the Envato Community for over 4 years Located in Canada Joined us in one of our Envato Live Events
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KingDog Envato team says

Been waiting more than 12 hours for this to clear. Plz help. Support ticket: #AQJ-570-81877. PayPal has emailed me the confirmation and the transaction number. :p

Update: Jami responded to your ticket several hours ago. Check your spam folder if you haven’t seen the reply. Thanks.

3 posts
    Has been part of the Envato Community for over 1 year Has collected 1+ items on Envato Market Located in India
gaurav_verma says

I saw that reply – it told me to wait till you guys heard from PayPal. I`ve been waiting since. In the meanwhile, I heard from PayPal, and forwarded that email to you guys – did you get my forward? Thanks a lot for your quick reply – this is my first purchase with themeforest and I grew worried :(



Been waiting more than 12 hours for this to clear. Plz help. Support ticket: #AQJ-570-81877. PayPal has emailed me the confirmation and the transaction number. :p
Update: Jami responded to your ticket several hours ago. Check your spam folder if you haven’t seen the reply. Thanks.
4 posts
    Has been part of the Envato Community for over 3 years Has collected 1+ items on Envato Market
iamjohnblue says


i bought a theme, paypal has charged me, i have no receipt, email confirmation of the purchase from envato or paypal.
Please open up a Support ticket and we’ll investigate for you – http://support.envato.com Thanks!

i had started one last night.

Ticket ID: FUU-380-42589
Subject: i paid, but didnt recieve.
Department: File Issue
Type: Issue
Status: Open
Priority: Medium

thanks. =)

5339 posts
    Member of the Envato Team Has been part of the Envato Community for over 4 years Located in Canada Joined us in one of our Envato Live Events
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KingDog Envato team says

I saw that reply – it told me to wait till you guys heard from PayPal. I`ve been waiting since. In the meanwhile, I heard from PayPal, and forwarded that email to you guys – did you get my forward? Thanks a lot for your quick reply – this is my first purchase with themeforest and I grew worried :(

There hasn’t been any activity on the ticket. You may want to reply to the email with the updates. Thanks!

26 posts
    Has referred 100+ members Has collected 100+ items on Envato Market Located in Canada Has been part of the Envato Community for over 4 years
wwesn says

I sent a ticket with my paypal transaction numbers as soon as this whole mess started! Was probably one of the 1st.

5339 posts
    Member of the Envato Team Has been part of the Envato Community for over 4 years Located in Canada Joined us in one of our Envato Live Events
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KingDog Envato team says

I sent a ticket with my paypal transaction numbers as soon as this whole mess started! Was probably one of the 1st.

They’re still working through the tickets :)

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