IndustrialThemes
IndustrialThemes Recent Posts Threads Started
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IndustrialThemes
says

Even though Paypal functionality was restored I have noticed pretty much 0 sales today which does not match my sales trends over the past several years (it’s never happened in fact). Just curious if that’s due to the Paypal issue, or some strange coincidence? Any other authors seeing a huge drop in sales today?

213 posts
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DanyDuchaine
says

Yup, huge drop in sales even if I am featured author + featured item since this morning, doesn’t make sense at all :)

Had better sales yesterday lol

1763 posts How's the surf doing?
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tommusrhodus
says

Poor sales today, yesterday was a big one, so I was hoping a big Monday was coming, apparently not! :)

WebsiteIntegrations
WebsiteIntegrations Recent Posts Threads Started
35 posts
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WebsiteIntegrations
says


I sent a ticket with my paypal transaction numbers as soon as this whole mess started! Was probably one of the 1st.
They’re still working through the tickets :)

in reverse order? :p

8 posts
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GraphicFaction
says

Starting to get a bit annoyed. I need to purchase some items to complete my project, I’ve been waiting for 12 hours now. Still no funds.

WebsiteIntegrations
WebsiteIntegrations Recent Posts Threads Started
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WebsiteIntegrations
says

guess we have to wait till they settle the accounts of the Elite guys first i suppose.

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iartmike
says

There has been no response nor change in account status since the above ticket was submitted (spam folder checked as well). Should I make another deposit in order to complete work for today? Thank you for your prompt reply.

Ticket ID: MVV-568-97708
Subject: PayPal
Department: Payment Issue
Type: Issue
Status: Open
Priority: Medium
35 posts
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UglyduckBG
says

i think envato needs to drop paypal.. been haveing to many issues here lately

Not Absolutely not!

WebsiteIntegrations
WebsiteIntegrations Recent Posts Threads Started
35 posts
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WebsiteIntegrations
says

Now 16 hours – should we just file chargebacks?

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iartmike
says

I would suggest patience. There are problems with all things human, and this is no exception. Undoubtedly, this incident was much bigger and affected many more people than originally expected, and Envato is making sure that each ticket and incident is resolved fully. If you have an urgent project that needs immediate attention, I would re-purchase the item via credit card and continue from there. The people at Envato will undoubtedly take into consideration the issues of multiple charges and deal with them accordingly and fairly. Personally, I am willing to try Paypal again for my deposit, since the issue has since been resolved since, and report my results here.

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