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duotive says

our paypal account is limited. we only can ask for a refund. what happens if we refund our earnings to envato? will they put it back in our account? we want to get the money back because the current paypal account is made with a person that move the address he is living at, and paypal blocked our account.

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Hein says

our paypal account is limited. we only can ask for a refund. what happens if we refund our earnings to envato? will they put it back in our account? we want to get the money back because the current paypal account is made with a person that move the address he is living at, and paypal blocked our account.

Only thing i can recommend is to contact Envato support.

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duotive says


our paypal account is limited. we only can ask for a refund. what happens if we refund our earnings to envato? will they put it back in our account? we want to get the money back because the current paypal account is made with a person that move the address he is living at, and paypal blocked our account.
Only thing i can recommend is to contact Envato support.

i did. but wanted to ask what you experienced.

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wpCanyonThemes says

I’m sure the envato support will help you out and you’ll get the money.

But in any case let us know how it goes.

Hope you’ll get your money. :)

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duotive says

I’m sure the envato support will help you out and you’ll get the money. But in any case let us know how it goes. Hope you’ll get your money. :)
:( we worked four months in total for this…... with the dev and support.
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wpCanyonThemes says

About $7K, right?

Not a small amount at all, you earned envato the same amount so i guess for giving them $7K they are gonna have to help you out.

After all, authors are what makes the marketplace successful.

From now on transfer big amount via direct bank transfer, not PayPal or MoneyBookers, they’re not real banks. Transfer directly to bank has a bit bigger fee, $50 i think, not sure, but it’s the most secure as far as i know.

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duotive says

About $7K, right?

Not a small amount at all, you earned envato the same amount so i guess for giving them $7K they are gonna have to help you out.

After all, authors are what makes the marketplace successful.

From now on transfer big amount via direct bank transfer, not PayPal or MoneyBookers, they’re not real banks. Transfer directly to bank has a bit bigger fee, $50 i think, not sure, but it’s the most secure as far as i know.

yea 7k :( do you have experience with swift?

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wpCanyonThemes says

Yeah, but not from TF. MoneyBookers sends me money through SWIFT , not a single problem since i started using it(2-3 years ago).

I guess PayPal sends you money that way too, but this way Envato will send it.

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wizylabs says

Contact Drew from his profile page with your support ticket ID, im sure he will process it faster for you

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duotive says

Contact Drew from his profile page with your support ticket ID, im sure he will process it faster for you

i did :)

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