5 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
  • Located in United States
MLDarlington says

So I purchased and downloaded an AE Project file. The file will not open though as it is a Windows 64 version and I am on a mac. There was no indication of this when I looked in the “Specifications” Section only that it “Works with After effects CS4 and higher versions” which I have.

I’m out $15 and would like a refund or a mac version as I feel that this was not made apparent to me.

Any idea on who I can speak to about a refund or a mac version?

Thanks!

3946 posts After Effects Templates
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has referred 500+ members
  • Has collected 100+ items on Envato Market
+9 more
miseld says

Hi MLDarlington, can you provide more details, what did you purchase? Did you try to contact author?

5 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
  • Located in United States
MLDarlington says

Hi MLDarlington, can you provide more details, what did you purchase? Did you try to contact author?

Thanks for the quick response! I purchased “the-universe” http://videohive.net/item/the-universe/2375295?WT.ac=search_item&WT.seg_1=search_item&WT.z_author=edum

I haven’t tried the author since I’m not sure who’s “issue” it is.

282 posts
  • Has referred 1+ members
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has collected 1+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+5 more
MartinProUser says

what After effects says when you open the project file on your Mac?

3946 posts After Effects Templates
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has referred 500+ members
  • Has collected 100+ items on Envato Market
+9 more
miseld says

It would be great if someone have OPEN SESAME script, to help you converting CS5 to CS4 .

205 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+4 more
acuredreamgift says

After Effects projects are universal for all platforms. When After Effects open project made on other OS, it displays message that it’s made on some OS and it needs to be converted to your OS version. Something like that. But it converts that project automatically and then opens it like it should. I also work on both Windows and Mac, and that how it is. Can you describe what happens or whats the error message?

5 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
  • Located in United States
MLDarlington says

After Effects projects are universal for all platforms. When After Effects open project made on other OS, it displays message that it’s made on some OS and it needs to be converted to your OS version. Something like that. But it converts that project automatically and then opens it like it should. I also work on both Windows and Mac, and that how it is. Can you describe what happens or whats the error message?
5 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
  • Located in United States
MLDarlington says

This is exactly the error message: After Effects error: The file you are attempting to open was created with After Effects version 10.5 (Windows 64) and cannot be opened with this version. See www.adobe.com/aftereffects for information on upgrading your software.

492 posts
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
  • Won a Most Wanted contest
  • Has been a beta tester for an Envato feature
+6 more
DoubleX says

only that it “Works with After effects CS4 and higher versions” which I have.

I don’t see such a thing in the description. It was created in CS5 .5 (which is 10.5 version) and it is compatible with CS5 and above. Looks like you have only CS4 .

282 posts
  • Has referred 1+ members
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has collected 1+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+5 more
MartinProUser says

@DoubleX said it :)

its not a win mac issue just an after effects version issue

by
by
by
by
by
by