I have CS5 , if this was a version issue why does the error mention Win. 64?
Thanks again for the help.
cos the system is 64 bit ,your mac is also 64 bit ,do you have cs5.5?
The project you purchased states that it is compatible with CS5 and above in the attributes. And it makes no difference if you’re using a different operating system. If you are using at least CS5 and it’s not working, please file a support ticket. They’ll have the reviewers verify the issue and if the file is not working as described, they’ll make sure the file gets fixed and you’d be eligible for a refund.
- Sold between 100 000 and 250 000 dollars
- Exclusive Author
- Referred between 1000 and 1999 users
- Has been a member for 4-5 years
- Bought between 50 and 99 items
- Author had a File in an Envato Bundle
- Author has had an Item Featured
If project is created in v10.5 (it’s cs5.5), that is the reason why v10 (cs5) can’t opet project. Author should resave file in cs5 (v10) format: file > save as > save a copy as cs5, and update an item. If author used “cs5.5 only” features, that can be a problem…
Authors are not allowed to upload cs5.5 and cs6 project project files. According to submission form, accepted projects versions are: v7, v8(cs3), v9(cs4) and v10(cs5).
Correct. It’s nothing to do with platform or OS.
Version 10.5 is CS5 .5. and cannot be opened with version 10 (CS5).
Apart from a refund or Dorde’s solution above, another solution might be to download the 30 day trial version of CS6 . This will open the file and is pretty much fully functional for 30 days.http://www.adobe.com/cfusion/tdrc/index.cfm?product=after_effects