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  • Member of the Envato Team
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scottwills Envato team says

Hey guys,

If ever you have any questions or problems with either your approved files, files in the proofing queue, or have any problems with any other aspect of our site (earnings, bugs, functionality etc…) PLEASE contact support via the AudioJungle Support Page and not via any of the review team. While our reviewers do an outstanding job, they’re not actually paid to assist you outside of our support system.

Your questions and queries are very important to us and we’ll be delighted to assist you, but we need to handle such requests through the proper channels, please. It’s very important that you DO NOT contact reviewers via their profile page or via personal e-mail. The only way we can assist you is via a support ticket. Once we receive your inquiry, it then gets passed on to the right person who is best able to help you – something we enjoy doing.

Thanks for understanding and for your continued co-operation! :)

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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