30 posts
  • Has sold $250,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Made it to the Authors' Hall of Fame
+5 more
mopc76 says

Hello, I want to ask ThemeForest/Envato developers to increase maximum length of “Bank Account Holder’s Name” field in the SWIFT withdrawal form. Current limitation is 30 symbols. But my Bank account holder’s name is longer than 30 symbols (33). Everytime, when I fill withdrawal form I have to write about amendments for the “Bank account holder’s name” using field “Additional Info”. But everytime the man, who responsible for payment, doesn’t notice “Additional info” and send the payment for me with incorrect bank account holder’s name. Everytime I have to contact with Envato support to handle this issue, make amendments and resend the payment. It takes about 3 weeks for me to get the money! Please, could you increase maximum length of the field to prevent such a problems. I’m sure I’m not the only one who have bank account holder’s name longer than 30 symbols.

Support ticket about this issue is not resolved from 07/2012

3197 posts
  • Has referred 1000+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Participated in a focus group or interview to improve the user experience on Envato Market
+11 more
ThomGeskin says

Hi mopc76, please post your ticket ID, so that staff can locate the ticket and look into it. Thanks.

6144 posts
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
VF says

Hi mopc76, please post your ticket ID, so that staff can locate the ticket and look into it. Thanks.

mopc76 was talking about permanent solution, as the issue prone to be repeated many times and related to interface. In such case, better alert this issue through forum to get more attention of staff.

3197 posts
  • Has referred 1000+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Participated in a focus group or interview to improve the user experience on Envato Market
+11 more
ThomGeskin says

I apologize for any misunderstanding. You’re absolutely right Ramesh, it sure does help alerting it through the forums as well.

Though, in addition, I’d still recommend (re)submitting a support ticket, to make sure it reaches the appropriate staff, as sometimes forum threads can be accidentally overlooked.

30 posts
  • Has sold $250,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Made it to the Authors' Hall of Fame
+5 more
mopc76 says

DzincStudio, thanks for your help!

Here is the ticket: JYU-963-70502 Hope, you will help us to solve this “field” situation.

30 posts
  • Has sold $250,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Made it to the Authors' Hall of Fame
+5 more
mopc76 says

Solved! Thanks to Tom! The field now can contain 33 chars.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by