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rayoflightt says

I see you guys having sold a lot, yet nobody figured this obvious reason on why envato doesn’t do it.

The most that Envato can do is let the ratings be disputed. But you do realize that if they gave you that permission, users will be harassed to a whole new level? And please don’t say ‘we won’t push them.’ it’s a fact that you as me aswell ( I did it ) will contact them as much as we can to get this fixed, because we know it’s unfair.

Everybody will be contacting the ones who rate (they won’t even respond, I guarantee.) badly and we’ll have lots of new threads about ‘I’m being harassed’ and what does that mean? Lower sales for Envato. Because the pissed off customer who always think he’s right will always say that it’s not his fault and he’ll just grab his toys and leave crying. Plus, he’ll tell his others friends aswell!

I as everyone here want to be able to erase such ratings, because I can’t even contemplate what the guy was thinking when he left a 1* rating for “not being able to install the theme” or other reasons that you guys stated. But that’s not the answer.

And by the way, by the time they respond to you, most likely with a “I don’t care, bla-bla.”, the rating would’ve already ruined your item (if it did). So there’s no point for the short-term. Long-term, yes, but the first days in a theme’s life are crucial to see if it’s a best-seller or not.

It’s just not good business. For now, all we can do is move on or make the customers follow some basic tutorials. But even so – if Envato removed their ratings to an item, they’d just be pissed. Plus they’re “business persons” and in theory, they won’t have the time to watch them.

I agree that if angry author contacts angry customer it can’t be good. But authors can’t just be boxing bags for such customers and “move on” like nothing happened.

I think Envato should participate more in this situation. if customer believes theme is not working there should be easy and fast way to contact Envato support directly and ask for quality check instead to give one star rating and leave with his believes (something like big visible button for contact support, but really visible one and fast support response, of course). This way he would get official answer about theme quality from someone who’s above theme’s author. There should also be some kind of visible quick tutorial for customers when they purchase theme about what is WordPress theme, how to use it etc. Some basic information to avoid html instead of WordPress wrong purchases etc…

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supersimple says

Why not keep it simple? Like it? +1 Don’t like it? Move along. Want to complain? Send a message to the author why you think you have the right to complain.

114 posts Norris & Tanita
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ThemeVillage says

I see you guys having sold a lot, yet nobody figured this obvious reason on why envato doesn’t do it.

The most that Envato can do is let the ratings be disputed. But you do realize that if they gave you that permission, users will be harassed to a whole new level? And please don’t say ‘we won’t push them.’ it’s a fact that you as me aswell ( I did it ) will contact them as much as we can to get this fixed, because we know it’s unfair.

Everybody will be contacting the ones who rate (they won’t even respond, I guarantee.) badly and we’ll have lots of new threads about ‘I’m being harassed’ and what does that mean? Lower sales for Envato. Because the pissed off customer who always think he’s right will always say that it’s not his fault and he’ll just grab his toys and leave crying. Plus, he’ll tell his others friends aswell!

I as everyone here want to be able to erase such ratings, because I can’t even contemplate what the guy was thinking when he left a 1* rating for “not being able to install the theme” or other reasons that you guys stated. But that’s not the answer.

And by the way, by the time they respond to you, most likely with a “I don’t care, bla-bla.”, the rating would’ve already ruined your item (if it did). So there’s no point for the short-term. Long-term, yes, but the first days in a theme’s life are crucial to see if it’s a best-seller or not.

It’s just not good business. For now, all we can do is move on or make the customers follow some basic tutorials. But even so – if Envato removed their ratings to an item, they’d just be pissed. Plus they’re “business persons” and in theory, they won’t have the time to watch them.

^ This. That’s just how reviews work.

For example – I love my Macbook Pro. But apparently – there are people out there to whom the screen cracks for no apparent reason on Amazon:

http://www.amazon.com/Apple-MacBook-ME294LL-15-4-Inch-Display/product-reviews/B0096VD85I/ref=cm_cr_dp_qt_hist_one?ie=UTF8&filterBy=addOneStar&showViewpoints=0
1.0 out of 5 stars Style over function, MacOS sucks for a developer
1.0 out of 5 stars wost don’t get this computer it is fraud!!!,
1.0 out of 5 stars A business person can’t use this without a CD Drive,
2.0 out of 5 stars For Amateurs only…,

Is Apple going on Amazon and contacting every single 1-star rating? Nope. It’s the way things are.

Have we received ridiculous 1-star ratings ? Sure! Have received ratings we don’t agree with ? Almost always when it’s not a 5-star rating, because our work is the best :D. Would we contact buyers if we got a review we didn’t agree with ? You bet! Should we ? I don’t think so…

It’s very easy for authors to get emotional about their work and without the proper training you’d see some horrifying stuff out there.

About the “Public Comments” argument I too wanted the “Public Comments”, until I gave it a bit more though. You think “customers” care about how they look when they write in their reviews? Do you think they’re bashing you just because they think it’s private ? I don’t think so.

If you’d make the reviews public, people would see your 1-star ratings “missing stylesheet, broken theme, don’t buy” or “theme broke for no apparent reason, I want my money back”, and it would influence the sales a bit, because all buyers are prone to the influence of the opinion of others. And that’s it!


Norris

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VF says

I see you guys having sold a lot, yet nobody figured this obvious reason on why envato doesn’t do it.

The most that Envato can do is let the ratings be disputed. But you do realize that if they gave you that permission, users will be harassed to a whole new level? And please don’t say ‘we won’t push them.’ it’s a fact that you as me aswell ( I did it ) will contact them as much as we can to get this fixed, because we know it’s unfair.

Everybody will be contacting the ones who rate (they won’t even respond, I guarantee.) badly and we’ll have lots of new threads about ‘I’m being harassed’ and what does that mean? Lower sales for Envato. Because the pissed off customer who always think he’s right will always say that it’s not his fault and he’ll just grab his toys and leave crying. Plus, he’ll tell his others friends aswell!

I as everyone here want to be able to erase such ratings, because I can’t even contemplate what the guy was thinking when he left a 1* rating for “not being able to install the theme” or other reasons that you guys stated. But that’s not the answer.

And by the way, by the time they respond to you, most likely with a “I don’t care, bla-bla.”, the rating would’ve already ruined your item (if it did). So there’s no point for the short-term. Long-term, yes, but the first days in a theme’s life are crucial to see if it’s a best-seller or not.

It’s just not good business. For now, all we can do is move on or make the customers follow some basic tutorials. But even so – if Envato removed their ratings to an item, they’d just be pissed. Plus they’re “business persons” and in theory, they won’t have the time to watch them.

+1 Exactly.

There is always room for expectation of more info/explantation/realisation from buyers – that will not end. Also just communication doesn’t guarantee about item recovery from bad ratings.

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drsankarl says


I see you guys having sold a lot, yet nobody figured this obvious reason on why envato doesn’t do it.

The most that Envato can do is let the ratings be disputed. But you do realize that if they gave you that permission, users will be harassed to a whole new level? And please don’t say ‘we won’t push them.’ it’s a fact that you as me aswell ( I did it ) will contact them as much as we can to get this fixed, because we know it’s unfair.

Everybody will be contacting the ones who rate (they won’t even respond, I guarantee.) badly and we’ll have lots of new threads about ‘I’m being harassed’ and what does that mean? Lower sales for Envato. Because the pissed off customer who always think he’s right will always say that it’s not his fault and he’ll just grab his toys and leave crying. Plus, he’ll tell his others friends aswell!

I as everyone here want to be able to erase such ratings, because I can’t even contemplate what the guy was thinking when he left a 1* rating for “not being able to install the theme” or other reasons that you guys stated. But that’s not the answer.

And by the way, by the time they respond to you, most likely with a “I don’t care, bla-bla.”, the rating would’ve already ruined your item (if it did). So there’s no point for the short-term. Long-term, yes, but the first days in a theme’s life are crucial to see if it’s a best-seller or not.

It’s just not good business. For now, all we can do is move on or make the customers follow some basic tutorials. But even so – if Envato removed their ratings to an item, they’d just be pissed. Plus they’re “business persons” and in theory, they won’t have the time to watch them.

+1 Exactly.

There is always room for expectation of more info/explantation/realisation from buyers – that will not end. Also just communication doesn’t guarantee about item recovery from bad ratings.

-1 .
Not exactly. If a buyer genuinely does not know how to install a theme, i would be happy to respond and help him, whether he revokes the 1 star and gives 5 star is entirely upto him, but potential buyers will know that the one star was given due to ignorance and not due to some problem in the theme and also they will know that the author is ready to help them out even if you gave them a one star rating.
Ultimately it is not just about that one buyer who had rated wrongly, but about potential buyers who would want to know why the theme was rated one star.
When a theme has bad ratings,I usually start reading the latest comments in an item to see if buyers are complaining about some bugs or its based on poor support. So if the reviews comment are made public I would know why there was that bad rating.

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magentech says

+1

17 posts Muffin group
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muffingroup says

+1

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themeflame says


I see you guys having sold a lot, yet nobody figured this obvious reason on why envato doesn’t do it.

The most that Envato can do is let the ratings be disputed. But you do realize that if they gave you that permission, users will be harassed to a whole new level? And please don’t say ‘we won’t push them.’ it’s a fact that you as me aswell ( I did it ) will contact them as much as we can to get this fixed, because we know it’s unfair.

Everybody will be contacting the ones who rate (they won’t even respond, I guarantee.) badly and we’ll have lots of new threads about ‘I’m being harassed’ and what does that mean? Lower sales for Envato. Because the pissed off customer who always think he’s right will always say that it’s not his fault and he’ll just grab his toys and leave crying. Plus, he’ll tell his others friends aswell!

I as everyone here want to be able to erase such ratings, because I can’t even contemplate what the guy was thinking when he left a 1* rating for “not being able to install the theme” or other reasons that you guys stated. But that’s not the answer.

And by the way, by the time they respond to you, most likely with a “I don’t care, bla-bla.”, the rating would’ve already ruined your item (if it did). So there’s no point for the short-term. Long-term, yes, but the first days in a theme’s life are crucial to see if it’s a best-seller or not.

It’s just not good business. For now, all we can do is move on or make the customers follow some basic tutorials. But even so – if Envato removed their ratings to an item, they’d just be pissed. Plus they’re “business persons” and in theory, they won’t have the time to watch them.

I agree that if angry author contacts angry customer it can’t be good. But authors can’t just be boxing bags for such customers and “move on” like nothing happened.

I think Envato should participate more in this situation. if customer believes theme is not working there should be easy and fast way to contact Envato support directly and ask for quality check instead to give one star rating and leave with his believes (something like big visible button for contact support, but really visible one and fast support response, of course). This way he would get official answer about theme quality from someone who’s above theme’s author. There should also be some kind of visible quick tutorial for customers when they purchase theme about what is WordPress theme, how to use it etc. Some basic information to avoid html instead of WordPress wrong purchases etc…

You shouldn’t, yes. It tears my heart apart when people get 1 star, because I know that 99% of them are just not real. (Yea, there are some bad items – but if an item has 5 stars and then one rates 1* the chances are, that somebody just got it wrong.). But what I am saying is that nothing can be done about it.

I’ve dealt with a lot of people and one thing is this: Most of them won’t even respond to you after they gave an 1* rating. They’re entering “Ignorant” mode like you don’t even exist. Or they are completely ignorant towards your solution – they won’t revoke it.

By the way – I haven’t had somebody who (because it’s nothing else than this) blackmailed me for customization – but, oh man, I can’t wait for that day to come.

@ Regarding Legitimate Customers If they really don’t know how to install it and they rate 1* – better stay away from these kind of people. You should always try to help them, but it tells me that if you are able to do such a thing (Blame/make others suffer for your lack of knowledge), you shouldn’t even have access to the internet. But there are people that really don’t know and they’ll ask you – Well, help them :)

All I’m saying is that if you receive 1* (and this is not just me, my partners aswell tell me this), most likely it’ll stay there forever. FOR. EVER.

In my own opinion – ratings shouldn’t be displayed until they are 7-8 in numbers. You can’t, literally can’t take them and show a final score, because 6 people can’t speak for others (reffering to other potential buyers). It’s just not fair. But if you get 6* ratings, then you obviously have a problem.

Best you can do is learn from the errors and try to dodge them in the future and for now, move on.

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sabihoff12 says

+1

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mad_dog says

+1

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