2 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 1+ items on Envato Market
  • Located in United States
sparatik
says

I noticed there was a thread for this one year ago. How disappointing the problem still persists.

I opened a ticket three days ago for a hot item and have heard nothing back at all. I needed a template for a client getting on a plane to South Africa today. I should have been able to purchase the template and get it going before she left, but your system for taking payments via credit card is wonky and there was a web error. I have no idea yet if I have been over charged.

Also, when filling out the ticket there is no option to check for priority, however the system-generated email confirmation for the ticket states “Priority-Low”. I never set this because there was no option. It is actually high-priority. That’s effed up.

There is no phone number to call, the weekend is upon us, so if I don’t hear from anyone today I have to wait until next week to resolve this, if someone decides to respond to my ticket. Shame on you for being an internet-related company with such crappy customer service.

Nichole www.synkotic.com

818 posts
  • Has been part of the Envato Community for over 6 years
  • Has been a beta tester for an Envato feature
  • Located in India
  • Sells items exclusively on Envato Market
+1 more
laranz
says

send your ticketID to http://twitter.com/#!/envato_support for some faster help, I hope so ;)

2 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 1+ items on Envato Market
  • Located in United States
sparatik
says

Yeah I’ve sent two now, posted to their Twitter and Facebook accounts, and nothing. Incredible.

2620 posts Put a Donk On It
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
  • Has sold $250,000+ on Envato Market
+10 more
ThemeProvince
says

Most of the support team are currently on vacation at the moment.

You cant pay by credit card you have to pay via paypal or skrill.

6562 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Sorry to hear you’re having troubles. Could I get one of your ticket numbers? I’m within hitting distance of the Support team :)

193 posts Test Subject at Envato Science
  • Member of the Envato Team
  • Has been part of the Envato Community for over 8 years
  • Attended one of our Meetups around the world
  • Helped several times protecting Envato Market against copyright violations
+6 more
Ibby
Envato team
says

Hi sparatik,

I hope you are well. I’m very sorry about our delayed reply. If you let me know the ticket ID number I’ll take a look at your case as soon as possible. Have a great day, thanks!

2 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 1+ items on Envato Market
  • Located in United States
ideacreative314
says
I concur, very crappy service. The developer bailed on customer service, and now so has TF, http://themeforest.net/item/abrax-wordpress-theme/discussion/330991
818 posts
  • Has been part of the Envato Community for over 6 years
  • Has been a beta tester for an Envato feature
  • Located in India
  • Sells items exclusively on Envato Market
+1 more
laranz
says

I concur, very crappy service. The developer bailed on customer service, and now so has TF, http://themeforest.net/item/abrax-wordpress-theme/discussion/330991

Even though support is option here for buyer from author, but every author did a great job by supporting their items.

Did you try those guys support forum? http://www.hogash.com/support/

3439 posts
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Achieved the monthly Community Superstar Award
  • Located in United States
+2 more
organicbee
says

I concur, very crappy service. The developer bailed on customer service, and now so has TF, http://themeforest.net/item/abrax-wordpress-theme/discussion/330991

you posted 19 minutes ago, this is a global site many people are in different time zones, it may be night time or off hours for that author, plus authors can’t respond that fast to every single comment or question they get

2 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 1+ items on Envato Market
  • Located in United States
ideacreative314
says

I realize that. I have make attempts to contact them, both the developer AND TF through their twitter page for the past 2 months…as dated in the link included in my post. I apologize if I somehow concealed that information in the referenced post.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by