3 posts
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ifuckazwidit says

Im in a similar situation myself. I have been replied to twice from an author, after emailing back the multiple problems i have yet to hear any reply sure wish i had have browsed the forums a little more before i started purchasing.

548 posts
  • Bought between 100 and 499 items
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  • Referred between 1 and 9 users
tonvie says

Surprised at the tone of the replies, quite tame!

Support from Envato is usually timely.

In my case, I’ve asked support how to deposit more than 500 dollars (and of course to see if I can grab a small bone while I’m at it)...yet no reply :(

548 posts
  • Bought between 100 and 499 items
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  • Referred between 1 and 9 users
tonvie says

I guess they don’t want my 700.00 dollar deposit, no reply yet. Am I that bad of a customer? lol ;)

328 posts
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CLINE123 says

@tonvie- You’re the worst :) BTW , miss you and a few others in the forums. It’s just not the same as it was before.

548 posts
  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users
tonvie says

@tonvie- You’re the worst :) BTW , miss you and a few others in the forums. It’s just not the same as it was before.

Thanks buddy, miss you too, it’s been a crazy new year, no time to take a breath yet so I haven’t been around but I’m almost squared away ;) I creep in here every now and again to see who the new whipping boy is lol :D

Just got half an answer lol, waiting for the rest!

2 posts
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cct_ching says

The Envato support team, Would appreciate if you could assist me regarding my problem raised under ticket no. [#BIQ-373-34292] last Thursday on 29/11/12. Your prompt response would be much appreciated as I need to launch my website urgently.

Thanks.

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+8 more
DzincStudio says

Hi cct_ching, I’m sorry to hear you are currently having trouble. Support typically responds within 48 hours, but some requests may take longer, depending on the complexity of the issue and staff availability.

Rest assured that every ticket is responded to, and as soon as the issue is analyzed, you’ll be contacted. Your patience is appreciated.

In the meantime, you can also tweet your ticket ID to @envato_support requesting urgency. Good luck.

1950 posts Do the Needful
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JamiGibbs says

Hello cct_ching,

We’ve responded to your ticket. Thanks for your patience!

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  • Exclusive Author
  • Referred between 100 and 199 users
  • Bought between 10 and 49 items
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biyanpasau says

Jami, can you please take a look at my ticket too : QQL -261-94675
It has been 4 days

1950 posts Do the Needful
  • Has been a member for 4-5 years
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+6 more
JamiGibbs says

Sure thing, biyanpasau! :)

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