(Locked) Please respond to your tickets. Terrible customer service

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ifuckazwidit
says

Im in a similar situation myself. I have been replied to twice from an author, after emailing back the multiple problems i have yet to hear any reply sure wish i had have browsed the forums a little more before i started purchasing.

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tonvie
says

Surprised at the tone of the replies, quite tame!

Support from Envato is usually timely.

In my case, I’ve asked support how to deposit more than 500 dollars (and of course to see if I can grab a small bone while I’m at it)...yet no reply :(

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tonvie
says

I guess they don’t want my 700.00 dollar deposit, no reply yet. Am I that bad of a customer? lol ;)

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CLINE123
says

@tonvie- You’re the worst :) BTW , miss you and a few others in the forums. It’s just not the same as it was before.

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tonvie
says

@tonvie- You’re the worst :) BTW , miss you and a few others in the forums. It’s just not the same as it was before.

Thanks buddy, miss you too, it’s been a crazy new year, no time to take a breath yet so I haven’t been around but I’m almost squared away ;) I creep in here every now and again to see who the new whipping boy is lol :D

Just got half an answer lol, waiting for the rest!

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cct_ching
says

The Envato support team, Would appreciate if you could assist me regarding my problem raised under ticket no. [#BIQ-373-34292] last Thursday on 29/11/12. Your prompt response would be much appreciated as I need to launch my website urgently.

Thanks.

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94
says

Hi cct_ching, I’m sorry to hear you are currently having trouble. Support typically responds within 48 hours, but some requests may take longer, depending on the complexity of the issue and staff availability.

Rest assured that every ticket is responded to, and as soon as the issue is analyzed, you’ll be contacted. Your patience is appreciated.

In the meantime, you can also tweet your ticket ID to @envato_support requesting urgency. Good luck.

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JamiGibbs
says

Hello cct_ching,

We’ve responded to your ticket. Thanks for your patience!

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biyanpasau
says

Jami, can you please take a look at my ticket too : QQL -261-94675
It has been 4 days

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JamiGibbs
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Sure thing, biyanpasau! :)

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