1 post
  • Has been part of the Envato Community for over 5 years
  • Has collected 1+ items on Envato Market
spek
says

I had bought some wordpress templates and now I just can’t find them in my downloads, as if they disappeared!! What can I do? What could have possibly happened?

1554 posts
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+2 more
OriginalEXE
says

First time I hear of this issue. They are not even listed in your Downloads page?

1799 posts
  • Located in United States
  • Helped protect Envato Market against copyright violations
  • Has sold $10,000+ on Envato Market
  • Has been part of the Envato Community for over 5 years
+4 more
plugindistrict
says

I had bought some wordpress templates and now I just can’t find them in my downloads, as if they disappeared!! What can I do? What could have possibly happened?

It could be a few things: 1) do you have more than one account? if so, make sure you are on the right account. 2) how long ago did you buy them? The items could have been removed from the marketplace at which point you can no longer download them.

If this doesn’t help, you can go to http://support.envato.com/ and create a support ticket. Good luck!

6742 posts
  • Provided great contribution to our forums
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
+14 more
KingDog
Envato team
says

I see only one item purchase on your account and that item was removed from the Marketplaces back in April of last year. Check like WebSmacker mentioned that you’re logged in with the correct account. Thanks!

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