1 post
  • Bought between 1 and 9 items
  • Has been a member for 4-5 years
spek says

I had bought some wordpress templates and now I just can’t find them in my downloads, as if they disappeared!! What can I do? What could have possibly happened?

1466 posts
  • Has been a member for 2-3 years
  • Exclusive Author
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
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  • Croatia
OriginalEXE says

First time I hear of this issue. They are not even listed in your Downloads page?

1402 posts
  • Author had a File in a Mini Bundle
  • Has been a member for 4-5 years
  • Sold between 1 000 and 5 000 dollars
  • Exclusive Author
  • Bought between 50 and 99 items
  • Referred between 10 and 49 users
  • United States
WebSmacker says

I had bought some wordpress templates and now I just can’t find them in my downloads, as if they disappeared!! What can I do? What could have possibly happened?

It could be a few things: 1) do you have more than one account? if so, make sure you are on the right account. 2) how long ago did you buy them? The items could have been removed from the marketplace at which point you can no longer download them.

If this doesn’t help, you can go to http://support.envato.com/ and create a support ticket. Good luck!

5207 posts
  • Envato Staff
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  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+9 more
KingDog Staff says

I see only one item purchase on your account and that item was removed from the Marketplaces back in April of last year. Check like WebSmacker mentioned that you’re logged in with the correct account. Thanks!

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