1 post
  • 6 Years of Membership
  • Collector Level 1
spek
says

I had bought some wordpress templates and now I just can’t find them in my downloads, as if they disappeared!! What can I do? What could have possibly happened?

1565 posts
  • Affiliate Level 1
  • Author Level 5
  • Collector Level 2
  • Featured Author
+2 more
OriginalEXE
says

First time I hear of this issue. They are not even listed in your Downloads page?

1832 posts
  • Beta Tester
  • Trendsetter
  • United States
  • Copyright Ninja
+6 more
plugindistrict
says

I had bought some wordpress templates and now I just can’t find them in my downloads, as if they disappeared!! What can I do? What could have possibly happened?

It could be a few things: 1) do you have more than one account? if so, make sure you are on the right account. 2) how long ago did you buy them? The items could have been removed from the marketplace at which point you can no longer download them.

If this doesn’t help, you can go to http://support.envato.com/ and create a support ticket. Good luck!

6839 posts
  • Envato Team
  • 5 Years of Membership
  • Canada
  • Envato Live Participant
+13 more
KingDog
Envato team
says

I see only one item purchase on your account and that item was removed from the Marketplaces back in April of last year. Check like WebSmacker mentioned that you’re logged in with the correct account. Thanks!

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