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scrnjakovic says
I’d like to hear your opinions on something. Assume there is support platform that operates as ticket system. How would you like your buyers to open tickets:
  1. They would register first, add purchase codes for as many items as they bought from you, so when they open a ticket they can select item which they are having issues with, based on those purchase codes.
  2. Just open a ticket anonymously, providing purchase code only

I’m interested in your opinions as both buyer and author. I’d really appreciate your feedback.

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Enabled Moderator says

Of course, I’d choose 1. it’s important to know which item has issues if it does so I can upgrade it to make it easier for my buyers to use! :)

285 posts
  • Has collected 1+ items on Envato Market
  • Has been part of the Envato Community for over 2 years
  • Located in Serbia
  • Sells items exclusively on Envato Market
scrnjakovic says

Of course, I’d choose 1. it’s important to know which item has issues if it does so I can upgrade it to make it easier for my buyers to use! :)

You’d see item details in both examples, as it would use API to get data about item based on purchase code. Thanks for your answer :)

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