I worked for 3 months for this file [link edited by staff]. My file was passive for about 20 days (DCMA). Now active again, but too far behind in the list. The support team does not respond to my questions. Constantly give different answers. I am seeing in support.envato “24/7 professional support team.” are you kidding me? I am getting a badly answer 3 days later… I am waiting 3 days for no any solution. I think staff is reading another message before answer my message? Because the answer is not relevant about my question.
My Ticket ID: NIB-821-67793
- Has been a member for 4-5 years
- Sold between 100 000 and 250 000 dollars
- United States
- Has attended an Envato Live event
- Author had a Free File of the Month
- Envato Studio (Microlancer) Beta Tester
- Contributed a Blog Post
- Beta Tester
I’ll have a look at your support ticket and see if we can give some more information about the situation. Thanks for your patience during this process.
Thanks for great answers Jami. You’re the best! This is right support. Salute!