100 posts
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DesignForLife says

Hello everyone,

I worked for 3 months for this file [link edited by staff]. My file was passive for about 20 days (DCMA). Now active again, but too far behind in the list. The support team does not respond to my questions. Constantly give different answers. I am seeing in support.envato “24/7 professional support team.” are you kidding me? I am getting a badly answer 3 days later… I am waiting 3 days for no any solution. I think staff is reading another message before answer my message? Because the answer is not relevant about my question.

My Ticket ID: NIB-821-67793

Regards, DesignForLife

1950 posts Do the Needful
  • Has been a member for 4-5 years
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JamiGibbs says

Hello DesignForLife,

I’ll have a look at your support ticket and see if we can give some more information about the situation. Thanks for your patience during this process.

100 posts
  • Exclusive Author
  • Sold between 10 000 and 50 000 dollars
  • Has been a member for 5-6 years
  • Bought between 10 and 49 items
  • Referred between 10 and 49 users
DesignForLife says

Thanks for great answers Jami. You’re the best! This is right support. Salute! :)

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