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Skywarrior says

Ok I generally don’t rant on this kind of things but this is [language removed]. We just submitted a new theme and somebody who bought it and found out its not Google 2 give us 1star. Normally I wouldn’t mind but since the theme is just out, even if we get 2 five stars we will still get 3star overall, making it look quite bad.

So my question is, have you ever asked at support to be able to remove a rating and it was granted? Is there any chances of this?

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sebastianjacobs says

Try it out. Write a ticket to Envato Support and you will see if it is possible. I have no item yet but I think it is.

1477 posts How's the surf doing?
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tommusrhodus says

I asked recently regarding a similar situation.

I was told to open a support ticket, but then Carmen responded to the forum thread, said they won’t be doing anything here, changed the forum thread title and then locked the thread.

I think the answer here is, we’re all on our own :(

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Dream-Theme says

Envato gave us a great tool: we now see who rated items so we can hunt them down :D

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Bedros says

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ThemeToast says

Try getting one star because the buyer thought your html template was wordpress and couldn’t install it.

273 posts JoomFX.com
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joomfx says

Try it out. Write a ticket to Envato Support and you will see if it is possible. I have no item yet but I think it is.

I don’t really think it will help.
As Tom said, we were encouraged to open a ticket in such situations. This is what Christian (from the Support Team) said in the Discussion Tom is talking about.

And this is exactly what I did. I had a false/irrelevant 1 star rating on one of my Items. This happened back in October when there were no Reviews/Comments Option in the ratings.
And here is the answer I got from Envato:

Thanks for getting in touch with support about your item rating comments. Our team has looked over the review provided by your buyer and believe the feedback is relevant to the buyer’s experience and is within our community guidelines.

Do you guys see the parts in the Envato reply I made bold?
There is absolutely no “comment”, “review” or “feedback” in my situation since we are talking about a 1 star rating received back in October.
The reply I got from Envato was totally inadequate and I really doubt it they have looked at my issue at all.

I replied to the email asking for clarification and I haven’t received any answer. This happened 3 days ago.

Yes, it will be nice if this false rating is removed but I don’t really care… All I want is a good communication and adequate responses from Envato. I don’t really think that the attention and responses I got reflects in any way with “When the Community Succeeds, We Succeed”.

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krafti says

file rating based on more than one options is obsolete.

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Skywarrior says

Envato gave us a great tool: we now see who rated items so we can hunt them down :D

Tehehe, I did already.. however I cant make him change it :x

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egemenerd says

I haven’t got any negative comment or any negative email about my latest wp theme. I got four 5 star rating but there is a single 1 star rating from an anonymous buyer and this single rating is ruining my item sales. I contacted Envato support. After a week they said;

Hi Egemen, Thanks for getting in touch with support about your item rating comments. Our team has looked over the review provided by your buyer and believe the feedback is relevant to the buyer’s experience and is within our community guidelines. This is a first step to help provide more information to authors about their buyer’s experience. We know there is a lot of hard work that goes into creating an item and finding success on the Marketplaces. Although you might not always agree with it, honest and unhindered buyer feedback is valuable and a great way to get insights into over all improvement. The ratings comments are private and for your eyes only and we hope you will consider all reviews and ratings with an open mind and that it will contribute to the future success of your business as an author.

Now I must consider this 1 star (without any comment from an anonymous buyer) with an open mind :)

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