930 posts
  • Helped protect Envato Market against copyright violations
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
+6 more
Dream-Theme
says

Good God Almighty,
Please make Envato adding autoresponder feature to comments!..

508 posts
  • Helped several times protecting Envato Market against copyright violations
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Sells items exclusively on Envato Market
+7 more
Jaynesh
says

This is suggested every summer and still no results :(

282 posts
  • Achieved the monthly Community Superstar Award
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
+4 more
onioneye
says

This feature was requested here: http://themeforest.net/forums/thread/autoreply-in-item-comments-during-absence-can-envato-add-this/114418?page=1.

It would make our lives so much easier not only during vacations, but during regular work days as well because so many of us provide support via a third-party service or forum, and we still have customers posting support inquiries in the comments section on a daily basis. Providing an auto-reply to those people would save us so much time.

It’s really tiring and frustrating having to point so many customers to the support forum. I can imagine this being frustrating for customers as well because they need to wait longer to get a response to their questions.

3102 posts
  • Member of the Envato Team
  • Has sold $40,000+ on Envato Market
  • Has been part of the Envato Community for over 8 years
  • Joined an Envato Football competition
+18 more
scottwills
Envato team
says

You’re absolutely right, guys. This is a “nice to have” feature that we’ve previously recorded and represented on your behalf as something that would be of great value to both authors and customers alike. Please be encouraged to know that we’re mindful of subtle improvements such as this and we ensure they fall to the right people and teams that can make these things happen. Collis’ roadmap for this year has Sustainable Item Support as one of our main focus areas so expect lots of significant improvement in this area later this year.

We will continue to represent your suggestions and ideas internally as always.

282 posts
  • Achieved the monthly Community Superstar Award
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
+4 more
onioneye
says

Oh wow, that was totally unexpected. Thanks for the positive reply! :)


You’re absolutely right, guys. This is a “nice to have” feature that we’ve previously recorded and represented on your behalf as something that would be of great value to both authors and customers alike. Please be encouraged to know that we’re mindful of subtle improvements such as this and we ensure they fall to the right people and teams that can make these things happen. Collis’ roadmap for this year has Sustainable Item Support as one of our main focus areas so expect lots of significant improvement in this area later this year. We will continue to represent your suggestions and ideas internally as always.
559 posts Code is Poetry
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has referred 100+ members
  • Has collected 10+ items on Envato Market
+3 more
egemenerd
says

And just before purchasing, there may be a warning message like “this author is on vacation now and he/she can’t provide item support till xx.xx.xxxx -> “Ok,I get it” or “cancel”)

930 posts
  • Helped protect Envato Market against copyright violations
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
+6 more
Dream-Theme
says

And just before purchasing, there may be a warning message like “this author is on vacation now and he/she can’t provide item support till xx.xx.xxxx -> “Ok,I get it” or “cancel”)

Some authors may have dedicated support teams. E.g.we have 3 support ingeneers.

1104 posts Yes We Can
  • Has been part of the Envato Community for over 2 years
  • Has referred 100+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 1+ items on Envato Market
+4 more
CRIK0VA
says

Good God Almighty,
Please make Envato adding autoresponder feature to comments!..

+1. Very useful option.

50 posts
  • Has been part of the Envato Community for over 1 year
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Had an item featured on Envato Market
+3 more
owwwlab
says

+One

We will find it useful too. Thanks.

29 posts
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  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Located in United Kingdom
naarwebz
says
egemenerd SAYS , And just before purchasing, there may be a warning message like “this author is on vacation now and he/she can’t provide item support till xx.xx.xxxx -> ““Ok,I get it” or “cancel

Exactly

OK I will wait till the author is back (1%) No, I will browse further through 1000s of other beautiful themes and let this guy miss on a sale just because he is on vacation.(99%)

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