I bought a premium theme (Aura) and tried it on a Cloud Service but it failed. I am trying to use the same zip file to install the theme on a local machine when I try to install nothing happens. Does it mean that I have lost the theme since I had to delete the virtual machine which I had used?
You shouldn’t upload the Zip file you’ve downloaded from ThemeForest. You should extract the contents of the zip, and then upload the zip file you see there.
Hi thanks for your help. I was to install drupal.
However, I am an able to access the admin interface (last step). I have tried to to access Aquia’s support forum but it seems their systems are down. /?=user, /?=admin, /admin, /administrator all do not work
I am also unable to find my purchase code from the envato site
You have not lost it! You can download it again. Click on your username in the top right corner and go to the download tab.
- Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
- Open a support ticket if you would like specific help with your account, deposits or purchases.
- Item Support by authors is optional and may vary. Please see the Support tab on each item page.
Most of all, enjoy your time here. Thank you for being a valued Envato community member.