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bwesaala says

I bought a premium theme (Aura) and tried it on a Cloud Service but it failed. I am trying to use the same zip file to install the theme on a local machine when I try to install nothing happens. Does it mean that I have lost the theme since I had to delete the virtual machine which I had used?

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Bedros says

You shouldn’t upload the Zip file you’ve downloaded from ThemeForest. You should extract the contents of the zip, and then upload the zip file you see there.

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bwesaala says

Hi thanks for your help. I was to install drupal.

However, I am an able to access the admin interface (last step). I have tried to to access Aquia’s support forum but it seems their systems are down. /?=user, /?=admin, /admin, /administrator all do not work

I am also unable to find my purchase code from the envato site

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goofydadog says

You have not lost it! You can download it again. Click on your username in the top right corner and go to the download tab.

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organicbee says

You have not lost it! You can download it again. Click on your username in the top right corner and go to the download tab.
http://themeforest.net/downloads
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