2 posts
  • Bought between 1 and 9 items
  • Denmark
  • Has been a member for 1-2 years
morruu says

I have prepaid $50 today via Paypal and VISA, but my account still shows $0,00. Do I have to wait a day before I can see my deposit?

1453 posts
  • Author had a File in an Envato Bundle
  • Bought between 1 and 9 items
  • Exclusive Author
  • Sold between 10 000 and 50 000 dollars
  • Europe
  • Has been a member for 4-5 years
  • Referred between 10 and 49 users
Bedros says

Hi Morruu,

I’ve just flagged your thread for a Staff Reply, it is about 05:00 AM At Melbourne – Australia, so I’m sure that you’ll get a response from staff in a couple of hours.

4342 posts
  • Attended a Community Meetup
  • Community Ambassador
  • Envato Staff
  • Contributed a Blog Post
  • Has been a member for 1-2 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Brazil
  • Grew a moustache for the Envato Movember competition
+4 more
Dzinc Staff says

Hi morruu, the deposit process via PayPal should be fairly quick. Have you checked your PayPal account history to see if the deposit did indeed go through?

In the meantime, please open a support ticket, providing as much detail as possible, and support staff will be happy to assist. Your patience is highly appreciated.

2 posts
  • Bought between 1 and 9 items
  • Denmark
  • Has been a member for 1-2 years
morruu says

Hi morruu, the deposit process via PayPal should be fairly quick. Have you checked your PayPal account history to see if the deposit did indeed go through?
I appreciate your help. I think I might have the answer myself. When I was redirected to the site Envato choose a way to pay, then I clicked ‘Pay with a debit or credit card’. Now I might have to wait until my bank transfer the money. Isn’t that right?
by
by
by
by
by
by