3 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
presentaciones says

Buy a presentation of 20 dollars. The transfer was done successfully. Then I went to the download section but not appears the file for download. I’ve revised several occasions and nothing. What could be the problem. Someone could help me, thanks

3946 posts After Effects Templates
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has referred 500+ members
  • Has collected 100+ items on Envato Market
+9 more
miseld says

Buy a presentation of 20 dollars. The transfer was done successfully. Then I went to the download section but not appears the file for download. I’ve revised several occasions and nothing. What could be the problem. Someone could help me, thanks

Did you press “Download” button near by item in Downloads?

4377 posts
  • Has referred 10+ members
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
  • Attended one of our Meetups around the world
+6 more
Dzinc says

Hi presentaciones, I see here that your deposit was successful, and the credits are currently available in your marketplace account. To download an item, you must first go to the item page and purchase the item.

After you click on the Purchase button, simply choose Buy with Prepaid Credit (option on the left) which will automatically deduct the item value from your existing marketplace credits.

If you need any additional assistance, don’t hesitate to ask. Cheers.

3 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
presentaciones says

Thanks for responding Dzinc. Ok now I have clearer. But I have a new problem. Yesterday when it was worth $ 20 bucks and buy now appears the project with a value of $ 25. My account does not reach me, I pay those extra $ 5 or should I just buy?? Because the price went up? Gracias.

3 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
presentaciones says

Thanks for responding Miseld. Apparently it is user problem. Someone’s estaff is advising me. Thank you very much for your time.

4377 posts
  • Has referred 10+ members
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
  • Attended one of our Meetups around the world
+6 more
Dzinc says

Hi again, if the item price is currently higher than the amount of credits available in your account, you will indeed need to make an additional deposit/purchase.

Or, you can try contacting support and see if they can provide another solution. Bear in mind that there are no guarantees that they can/will.

Thanks for your understanding and good luck.

by
by
by
by
by
by