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theMOLITOR
says

Hey there,

I have a customer with a very weird issue: The prettyPhoto light box is showing up after clicking the image, but the actual image is not showing up in the pop-up. Has anyone experienced this and found a solution?

  • I confirmed the URL to the image is correct.
  • I confirmed there are no conflicting scripts.
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ZoomIt
says

Have you included the js lines at the end of the document ?

Would help you more if you post a link

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ParkerAndKent
says

Hey there,

I have a customer with a very weird issue: The prettyPhoto light box is showing up after clicking the image, but the actual image is not showing up in the pop-up. Has anyone experienced this and found a solution?

  • I confirmed the URL to the image is correct.
  • I confirmed there are no conflicting scripts.

He’s using wp 3.1 and the version of prettyPhoto is < 3.0… the new WP enqueues jquery 1.4.4 that breaks old versions of prettyPhoto.

Check these things ;)

Parker

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ThemeBlvd
says

What a funky problem, eh? I can second what ParkerAndKent said, as I had the exact same problem as you. You just need to update prettyPhoto with your theme. The old one just isn’t compatible with the latest version of jQuery.

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theMOLITOR
says
He’s using wp 3.1 and the version of prettyPhoto is < 3.0… the new WP enqueues jquery 1.4.4 that breaks old versions of prettyPhoto.

I’m actually using the latest version of PrettyPhoto (3.0.1) and WordPress (3.1). Any other thoughts?

Thanks for the feedback!

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theMOLITOR
says

Being a little more specific…

EVERYTHING is working properly EXCEPT the image is not appearing within the “pp_full_res” div pop-up (created by PrettyPhoto).

If I right click the link, and open in new tab, the image is showing up like expected, which means the link isn’t broken and that the image is actually there.

Has anyone seen this before? So weird.

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ThemeBlvd
says

Being a little more specific…

EVERYTHING is working properly EXCEPT the image is not appearing within the “pp_full_res” div pop-up (created by PrettyPhoto).

If I right click the link, and open in new tab, the image is showing up like expected, which means the link isn’t broken and that the image is actually there.

Has anyone seen this before? So weird.

Is the image really big by chance? The other day I had a similar thing still happen after I updated prettyPhoto for one person, and my Firebug console was telling me something weird like prettyPhoto can’t calculate images size, and it ended up being because their image was like 3,500 pixles wide.

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theMOLITOR
says
Is the image really big by chance?

That’s the first thing I thought of too. The image is indeed web optimized.

Thanks for the suggestion though!

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theMOLITOR
says

After a few hours of troubleshooting, I decided to cut my losses and go with a different lightbox system.

Thanks for the help guys. I really do appreciate the effort!

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der
says

Does the domain name has the word “custom” in it ?

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