911 posts Never trust a ballerina with a moustache
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Interviewed on an Envato blog
  • Has collected 10+ items on Envato Market
+6 more
Carmen says

Hi guys, There have been a few issues with VH previews recently, these issues have been resolved in the last day. However, if your items are still not previewing correctly, please check that you have entered the resolution of the item in ‘Item Edit’. The resolution needs to be entered in order for the preview to work properly. Our reviewers have already been given a list of items affected and will be fixing them today. If you notice any issues with your previews,

you can fix them by: Going to your item> Edit item> enter the correct preview resolution and save the details> check video preview is working correctly.

Let us know if you see anything unusual and have a great day/night! :)

1586 posts AEdorde.com - After Effects Projects
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has referred 1000+ members
  • Has been part of the Envato Community for over 5 years
+9 more
dorde says

Thanks for info, but your fix is not working :(
Even if resolution is correct, after resave an item, preview is not working.
I noticed that old items without preview image are more problematic, there is no way to play the preview.
Some projects with preview images are also problematic but there is a way to play preview: click with middle mouse button (or right click / open link in new tab) on “Video Preview” button below the preview image, and preview will works 100% in new tab.

That way it not solution of course, but it’s maybe useful information for devs to locate what is the problem.
Hope it will be fixed soon.
(windows 7, google chrome the newest version)

Flagged for staff reply. I do not expect reply, but attention on what I noticed.


Edit: I just noticed new features in the preview player. It’s really not required IMO , there are already social share options below the numbers of purchases and comments.
Maybe better to switch back to old player, and to upgrade it when devs are sure that it works perfect.
Just advice…

707 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 1+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
+2 more
3dbacks says

No changes here, previews are not correct, try through Edit Item, no changes…

695 posts
  • Has referred 200+ members
  • Has sold $40,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 100+ items on Envato Market
+6 more
videologio says

There is that issue in my previews too. Resolution is ok, but still they are not working. There is that ”#video-container” at the end of my item’s url when I try to play it. And the “video preview” button is link back to same page.

8116 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has referred 10+ members
+4 more
doru says

can someone of you post a link to a video that have the preview not working?

695 posts
  • Has referred 200+ members
  • Has sold $40,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 100+ items on Envato Market
+6 more
videologio says

can someone of you post a link to a video that have the preview not working?

This is one.

8116 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has referred 10+ members
+4 more
doru says


can someone of you post a link to a video that have the preview not working?
This is one.

works for me.

try clearing the cache and the cookies.

1118 posts inlifethrill
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+10 more
InlifeThrill says


can someone of you post a link to a video that have the preview not working?
This is one.

Works fine here.

1586 posts AEdorde.com - After Effects Projects
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has referred 1000+ members
  • Has been part of the Envato Community for over 5 years
+9 more
dorde says



can someone of you post a link to a video that have the preview not working?
This is one.
Works fine here.

Same here. It works.

895 posts
  • Located in Hungary
  • Has been part of the Envato Community for over 3 years
  • Has sold $10,000+ on Envato Market
  • Has collected 10+ items on Envato Market
+2 more
aron66 says

Works fine.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by