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doru says

can we stop for a second.

what is the issue with the video link you posted? this one:

http://videohive.net/item/holiday_panel/849746

what error did you get?

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InlifeThrill says

Not at all man but that’s what discussions are for. Digging, sharing to find the truth :) Hope you solve the problem though. Would be annoying to see messed up previews all the time.

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3dbacks says

after 5 days this one is solved…

other previews – same

Hello Damir,

I’ve just fixed your video preview. It’s related to a bug we introduced some time ago. We’ve deployed a patch so it doesn’t happen anymore.

Thanks for reporting the bug.

Sorry about that.

Matthieu Tech Support Team.


can we stop for a second.

what is the issue with the video link you posted? this one:

http://videohive.net/item/holiday_panel/849746 what error did you get?
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3dbacks says

this was Ticket


after 5 days this one is solved…

other previews – same

Hello Damir,

I’ve just fixed your video preview. It’s related to a bug we introduced some time ago. We’ve deployed a patch so it doesn’t happen anymore.

Thanks for reporting the bug.

Sorry about that.

Matthieu Tech Support Team.


can we stop for a second.

what is the issue with the video link you posted? this one:

http://videohive.net/item/holiday_panel/849746 what error did you get?
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doru says

I can help if I don’t know what the problem is.

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3dbacks says

I don’t need help from you:) only Videohive (Envato) :) thanks


I can help if I don’t know what the problem is.
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3dbacks says

no changes…


Hi guys, There have been a few issues with VH previews recently, these issues have been resolved in the last day. However, if your items are still not previewing correctly, please check that you have entered the resolution of the item in ‘Item Edit’. The resolution needs to be entered in order for the preview to work properly. Our reviewers have already been given a list of items affected and will be fixing them today. If you notice any issues with your previews,

you can fix them by: Going to your item> Edit item> enter the correct preview resolution and save the details> check video preview is working correctly.

Let us know if you see anything unusual and have a great day/night! :)
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doru says

I don’t need help from you:) only Videohive (Envato) :) thanks

I was speaking about replicating the issue on my computer so envato staff could have multiple opinion on this issue.

anyway if you can’t say clearly what the problem is how envato can help you?

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3dbacks says

Envato work on this problems:)



I don’t need help from you:) only Videohive (Envato) :) thanks

I was speaking about replicating the issue on my computer so envato staff could have multiple opinion on this issue.

anyway if you can’t say clearly what the problem is how envato can help you?
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doru says

instead of creating 20 post saying that envato should and will work on this, maybe you should take the time and tell us what is the actual problem you have on your computer with the video previews.

what do you think?

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