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MarkBrodhuber Staff says

I have a problem with Video Preview button Every time I open item and hit preview button instead preview screen it open same page in new window? P.S. New link contains #video-container at the end.

Have you tried clearing your cache?

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miseld says


I have a problem with Video Preview button Every time I open item and hit preview button instead preview screen it open same page in new window? P.S. New link contains #video-container at the end.
Have you tried clearing your cache?

Hi Mark, i just try everything, every time i click on any item, page loads, when i click on the preview button instead preview pop-up it open the same page but at the end of link i get #video-container. This may be serious issue for our sales.

P.S. I can capture my screen (make video) if you want?

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dorde says

Same here. But after several page reloads in new tab by clicking on “Video Preview”, preview works.
I’m afraid that buyers will skip item with preview issue, and find new one in same category where preview works fine.

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steve314 says

Same here, instead of opening the video, it opens the same page in a new window but only in Internet explorer. Firefox works fine…

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dorde says

^ That’s right. Previews works fine in firefox :) Thanks!

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Carmen says

Hey guys, I’ve flagged this for the dev team again. Thanks for keeping us updated. Carmen

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bensmithett Dev says

Hey everyone, let’s get to the bottom of these issues!

I’ve checked the items linked to in this thread so far and can’t reproduce any of the issues you are having.

To get to the bottom of this we’re going to need some specific details, so can you please provide in this thread:

  1. Description/screenshot of the problem
  2. Link to the broken item (obviously not for self promotion, so it’s cool)
  3. Browser version
  4. OS version
  5. Flash player version
You can get this info easily from http://supportdetails.com/

Also, if you have any browser plugins/user scripts that could be interfering, please let me know. As has already been mentioned, plugins that block access to longtailvideo.com will cause issues.

Thanks :)

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Nullifier says

Hey guys. I had this problem with previews too, almost 90% of them wasn’t showing up. Solved by uninstalling “Envatomator” extension for Google Chrome. Everything works fine now! Check out any of your plug-ins and extensions for Envato, they may cause this problem.

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dorde says

+1 Thanks!

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steve314 says

Same here, instead of opening the video, it opens the same page in a new window but only in Internet explorer. Firefox works fine…
It seems I had not installed the flash player plugin in IE, problem fixed!
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