previews freezes at 0 second. it doesnt load.
Hi guys and yes I have the same problem. I have a high bandwidth internet connection and can’t be the problem with the connection. For example yesterday a lot of preview files didn’t worked but today works very well. bensmithett: I use Mozilla Firefox and cache is cleared. Materialization Logo Reveal
got the same problem yesterday, preview doesn’t start.
refresh page, then works
It happens for me everyday now. Now and then, on random items.
Please fix that, cause I have this issue on multiple computers in multiple places…
I think buyers aren’t happy about this, authors either.
Hey cyzer & EFEKT _Studio,
Because this seems to be really intermittent & we can’t reproduce the problem here, can I please get you to open a support ticket next time it happens?Please include:
- the item URL
- The date & time you had the problem
- Which country you are in
- A detailed description & screenshot if possible
- As much info about your system as you can give us (the easiest way is to export and attach a PDF or CSV from Support Details)
- Any browser extensions or userscripts that could be interfering with the page (especially marketplace-specific ones)
Apologies again for the inconvenience, we will definitely get to the bottom of this problem!
Just happened to me as well. I can barely load ANY items. Even if any preview starts playing it loads very slowly.. even for 10-15 sec long videos. Sent a support ticked with all my details. Something worth mentioning – I just changed my internet provider and the new guys used different internet protocol – Point-to-point protocol over Ethernet(PPPoE). I was previously using “Internet Protocol Version 4 (TCP/IPv4) and it all worked fine. Could it be that..