1602 posts I create things I wish existed
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+3 more
cyzer says

previews freezes at 0 second. it doesnt load.

727 posts
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  • United States
GrizzleFX says

previews freezes at 0 second. it doesnt load.

Same

1602 posts I create things I wish existed
  • Elite Author
  • Won a Competition
  • Sold between 50 000 and 100 000 dollars
  • Has been a member for 3-4 years
  • Envato Studio (Microlancer) Beta Tester
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
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+3 more
cyzer says
91 posts
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  • Australia
  • Bought between 1 and 9 items
bensmithett Dev says

Hey cyzer & GrizzleFX, we’re not seeing any issues with those items at the moment. Please let us know if it continues to be an issue.

22 posts
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leongabi says

Hi guys and yes I have the same problem. I have a high bandwidth internet connection and can’t be the problem with the connection. For example yesterday a lot of preview files didn’t worked but today works very well. bensmithett: I use Mozilla Firefox and cache is cleared. Materialization Logo Reveal

7177 posts
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  • Author had a Free File of the Month
  • Bought between 50 and 99 items
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+1 more
doru says

got the same problem yesterday, preview doesn’t start.

refresh page, then works

1602 posts I create things I wish existed
  • Elite Author
  • Won a Competition
  • Sold between 50 000 and 100 000 dollars
  • Has been a member for 3-4 years
  • Envato Studio (Microlancer) Beta Tester
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
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+3 more
cyzer says

It happens for me everyday now. Now and then, on random items.

Please fix that, cause I have this issue on multiple computers in multiple places…

I think buyers aren’t happy about this, authors either.

2326 posts Small, but tough
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EFEKT_Studio says

It happens for me everyday now. Now and then, on random items.

+1

91 posts
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bensmithett Dev says

Hey cyzer & EFEKT _Studio,

Because this seems to be really intermittent & we can’t reproduce the problem here, can I please get you to open a support ticket next time it happens?

Please include:
  • the item URL
  • The date & time you had the problem
  • Which country you are in
  • A detailed description & screenshot if possible
  • As much info about your system as you can give us (the easiest way is to export and attach a PDF or CSV from Support Details)
  • Any browser extensions or userscripts that could be interfering with the page (especially marketplace-specific ones)

Apologies again for the inconvenience, we will definitely get to the bottom of this problem!

1095 posts inlifethrill
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+5 more
InlifeThrill says

Just happened to me as well. I can barely load ANY items. Even if any preview starts playing it loads very slowly.. even for 10-15 sec long videos. Sent a support ticked with all my details. Something worth mentioning – I just changed my internet provider and the new guys used different internet protocol – Point-to-point protocol over Ethernet(PPPoE). I was previously using “Internet Protocol Version 4 (TCP/IPv4) and it all worked fine. Could it be that..

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