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KurtBilisim says

Hello. How do we talk privately with someone on ActiveDen?

A buyer asked for a feature and I’d like to discuss it privately but I can’t seem to find a PM system on the site. I sent a message to him from FaceBook but there has got to be a better way.

Normally when I check someone’s profile, I see a box at lower right corner.

“Email USER -NAME All messages are recorded and spam is not tolerated. Your email address will be shown to the recipient.”

Something like this and obviously it sends an e-mail. Is this the private messaging system used here?

If so, such thing doesn’t appear when I visit the profile of that buyer who asked the question. Could it be some kind of bug or is there something, a setting or such, that I or him should learn about?

Thank you.

3769 posts Community Moderator
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Joost Moderator says

Authors can be contacted via the contact form on their profile. As of now, buyers do not have a contact form. This means that buyers can contact you privately (to which you can reply privately again), but you cannot innitiate the private conversation with buyers ;)

This is not a bug, although is has been discussed on the forums quite a few times. I agree, it would be convenient if we could send an email to buyers – at least the ones that have posted a comment.

112 posts
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Made it to the Authors' Hall of Fame
  • Has sold $1,000+ on Envato Market
+3 more
KurtBilisim says

Thank you very much :)

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