2 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
MPSQ77 says

Hello,

I’ve tried twice to purchase a theme, yesterday morning and this morning. However, I’m not able to access to the theme I purchased.

After I made a purchase yesterday by using paypal, I didn’t receive a confirmation email from paypal that was unusual, but I saw the order summary saying; “Purchase item Kauri – responsive theme for WP e-Commerce from user aligatorstudio on ThemeForest. You’ll be able to see your order details before you pay.” I logged into my account to download the theme, but there is no item in download file in my account. I’ve created a support thicket ID with you: WJJ-232-10586. No response!

I called paypal last night and this morning. They said that they got an authorization number, but haven’t received the funds. They suggested that I should try the same purchase again. Since I see this purchase in my credit card account, I called my credit card company. They said that they didn’t get an authorization request. It seems that this purchase was not completed.

(Please note that I made a different purchase with another company via Paypal this morning, and didn’t have any problem.)

Following Paypal’s suggestion, I tried again this morning to purchase the theme. The result is the same. I received the same order summary, no confirmation email from Paypal, and no access to the theme.

Since I haven’t received any response from you, I don’t know what the problem is. Can you please tell me how to complete the purchase of the theme.

Best,

633 posts
  • Has been part of the Envato Community for over 4 years
  • Has sold $100+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
Thecodingdude says

Contact suppport:

http://support.envato.com/
2 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
MPSQ77 says

Hi Thecodingdude, I’ve already contacted support yesterday. But no words.

Thanks

2 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 10+ items on Envato Market
adonicaduggan says

Having the same problem.

1 post
  • Has been part of the Envato Community for over 5 years
  • Located in Brazil
  • Has collected 10+ items on Envato Market
andrebraga says

Having the same problem too!

Helpful Information

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