1 post
  • 2 Years of Membership
  • Collector Level 2
Revilon
says

This is the message I get when trying to deposit funds to purchase a theme.

Your deposit of $60.00 was unable to be processed by PayPal. Please try using a different credit card, or we also support Skrill deposits.

Sincerely Ruslan

4379 posts
  • Affiliate Level 2
  • Beta Tester
  • Collector Level 2
  • Community Superstar
+7 more
Dzinc
says

Hi Ruslan, we’re sorry to hear that you are currently having issues making a deposit. If you haven’t already done so, please open a support ticket and support staff will be glad to provide further assistance.

Thanks for your patience and understanding.

1 post
  • 1 Year of Membership
  • Collector Level 1
arab4tiger
says

+1

Your purchase of Idealise – Creative One Page HTML Web Design was unable to be processed by PayPal. Please try using a different credit card, or we also support Skrill deposits.

13 posts
  • Affiliate Level 7
  • Collector Level 1
  • 1 Year of Membership
  • India
BlogSizzle
says

I am also receiving many complains from my website visitors that they want to buy the templates but they could not due to payment errors.

I have seen myself that there is a decline in the number of deposits vs registered members. Could someone from the staff please look into this matter as it is really affecting the sales?

Is Themeforest doing something already to rectify this problem?

402 posts Help Team Leader
  • Envato Team
  • United Kingdom
  • Feedback Guru
  • 6 Years of Membership
+7 more
MhW
Envato team
says

Is Themeforest doing something already to rectify this problem?
Unfortunately as we don’t handle any of the payments ourselves (all payments go through PayPal or Skrill), there isn’t a great deal we can do to investigate unsuccessful payment attempts.

There are a whole host of reasons why your customer’s transaction might not have been accepted:

  • Incorrectly entered card details
  • Their PayPal account has an old (expired) card or bank account linked (common)
  • The customer is trying to pay with a prepaid Visa card
  • The customer’s card issuer has noticed we’re based in Australia and blocked the overseas transaction (very common)
  • Insufficient funds from the payment source
  • Customer’s based in a non-PayPal region (such as Nigeria, Pakistan, Montenegro etc)

In very rare cases there’ll be something on a customer’s Envato account preventing the purchase from going through.

Generally if you could send your customer(s) to our support system when they’re unable to pay, we’ll be able to work out why their payments aren’t going through and point them in the right direction. :grin:

Christian

13 posts
  • Affiliate Level 7
  • Collector Level 1
  • 1 Year of Membership
  • India
BlogSizzle
says

Hey MHW,

Thank you for replying here. Thats exactly what I will do next. I just wanted to find out first whether there is any ongoing problem or not.

These visitors leave comments on my site or contact me using the forms. I will reply them and ask them to contact the support.

Thanks again for the reply.

402 posts Help Team Leader
  • Envato Team
  • United Kingdom
  • Feedback Guru
  • 6 Years of Membership
+7 more
MhW
Envato team
says

Thanks! And you’re welcome! :grin:

1 post
  • 4 Years of Membership
  • Collector Level 1
  • Exclusive Author
secretja
says


Is Themeforest doing something already to rectify this problem?
Unfortunately as we don’t handle any of the payments ourselves (all payments go through PayPal or Skrill), there isn’t a great deal we can do to investigate unsuccessful payment attempts.

There are a whole host of reasons why your customer’s transaction might not have been accepted:

  • Incorrectly entered card details
  • Their PayPal account has an old (expired) card or bank account linked (common)
  • The customer is trying to pay with a prepaid Visa card
  • The customer’s card issuer has noticed we’re based in Australia and blocked the overseas transaction (very common)
  • Insufficient funds from the payment source
  • Customer’s based in a non-PayPal region (such as Nigeria, Pakistan, Montenegro etc)

In very rare cases there’ll be something on a customer’s Envato account preventing the purchase from going through.

Generally if you could send your customer(s) to our support system when they’re unable to pay, we’ll be able to work out why their payments aren’t going through and point them in the right direction. :grin:

Christian

Nonsense. All above isn’t true. I’m paying and have deposit money via PayPal and the same card million times and only here I have problem.

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