I also had the same problem, it took nearly 2 months to solve it.
I’m not satisfy with their service.
- Has been a member for 5-6 years
- Envato Studio (Microlancer) Beta Tester
- Bought between 500 and 999 items
- Author has had an Item Featured
- Grew a moustache for the Envato Movember competition
- Referred between 1 and 9 users
- Sold between 1 000 and 5 000 dollars
- Exclusive Author
- United States
Honestly, all I read is problems with Moneybookers, I know they have someone who works there on these forums, maybe the’ll respond and help you out.