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lisporta says

I got these error when I installed the theme! mport WordPress Failed to import Media “Demo.xml.txt” Failed to import Media “thumb” Failed to import Media “widget_data.json.txt”

All done. Have fun!

Remember to update the passwords and roles of imported users.

http://themeforest.net/item/carmen-multipurpose-responsive-wordpress-theme/2910883

Any chance to fix it plz

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contrastblack Envato team says

Hey there,

Please get in touch with the author by following the instructions found here. This is a general forum, and you are asking a very specific question which can be better addressed by the Item’s author.

Thank you :)

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lisporta says

Hey there,

Please get in touch with the author by following the instructions found here. This is a general forum, and you are asking a very specific question which can be better addressed by the Item’s author.

Thank you :)

He dosen’t answer to us! i left him 3 messages!

It seems to be that he doesn’t know to give a service. How the hell envato sell item with bug? It seems to be that we aren’t the first that tell it, How can we ask for full refund?

Thanks

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AlexFjord says

Out of interest what version of WP are you running?

The file states it only supports up to 3.5 and your importing etc could be related to the major updates that have taken place since then

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lisporta says

Out of interest what version of WP are you running? The file states it only supports up to 3.5 and your importing etc could be related to the major updates that have taken place since then

Thank you, I have download the newest version of wordpress. and we are trying to copy the looking of the demo, as it seen on the seller page.

We tried to make the install the same as he described on his video tutorial, but withou success. I got these error when I installed the theme! mport WordPress Failed to import Media “Demo.xml.txt” Failed to import Media “thumb” Failed to import Media “widget_data.json.txt”

All done. Have fun!

Remember to update the passwords and roles of imported users.

http://themeforest.net/item/carmen-multipurpose-responsive-wordpress-theme/2910883 Any chance to fix it plz

This is the seller video: https://www.youtube.com/watch?v=3zLWQmdLbiA

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lisporta says

We want full refund, what should we do for asking that?, as the item came with bugs, We tried to solve it more than 4 times!

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AlexFjord says

You can ask support@envato.com about refunds. Those errors sound like it is just images etc that are not importing. WordPress has evolved a lot since WP3.5 and it could well be that you are using 3.9 that is causing this issue. (amongst potentially a load of other things).

If it is bugged then you would get a refund but if it is down to the version of WP then you may not be so lucky as the theme does advertise that it only goes up to 3.5

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