124 posts
  • Affiliate Level 1
  • Author Level 2
  • Collector Level 2
  • Exclusive Author
+1 more
musicwizard
says

Hi, I am an envato member from the audiojungle community. I’ve sent a request to have the us payment services provided by payoneer and i have also sent the requested documents screenshots but still don’t have an answer sine January 06 2013 my code for this correspondence is ( LTK12129070615832X ). Thanks for your Help.

3197 posts
  • Affiliate Level 7
  • Author Level 5
  • Collector Level 3
  • Feedback Guru
+14 more
94
says

Hi mouhybm, I believe your ticket ID ( LTK12129070615832X ) is from Payoneer’s Customer Support, not Envato. I suggest you try posting here – in this forum as well.

Either way, don’t worry, I’m sure Nissim, Payoneer’s Community Manager will provide some feedback to this thread, and your ticket, as soon as he sees it. Good luck.

2782 posts
  • Most Wanted Winner
  • Feedback Guru
  • Winner
  • Meetup Participant
+23 more
contrastblack
Envato team
says

Hi!

I have forwarded your ticket number. Please have a little more patience. L.E: it turns out no ticket has been opened with our support systems, hence as DzincStudio said, it’s from Payoneer.

In the meanwhile, you can open a support ticket with Envato support and ask for help (while also mentioning what the actual issue is) at http://support.envato.com

Thank you.

470 posts
  • Collector Level 1
  • 4 Years of Membership
  • United States
Nissim_Payoneer
says

@DzincStudio and contrastblack, thanks for posting!

@mouhybm: Ill make sure that your ticket is reviewed as soon as possible. I do apologize for any delay.

802 posts Plastic it's fantastic:))
  • Trendsetter
  • Elite Author
  • Author Level 8
  • Exclusive Author
+12 more
plastic3
says

Hi Nissim! I still can’t change my bank details in Payoneer account..only one day left before the end of the month, Payoneer support really slow..my code (LTK12129070881252X)..thank you!

470 posts
  • Collector Level 1
  • 4 Years of Membership
  • United States
Nissim_Payoneer
says

Hi Nissim! I still can’t change my bank details in Payoneer account..only one day left before the end of the month, Payoneer support really slow..my code (LTK12129070881252X)..thank you!

I’ll follow up with the ticket personally and make sure it’s reviewed as soon as possible. We will send you an e-mail confirmation once it’s updated.

802 posts Plastic it's fantastic:))
  • Trendsetter
  • Elite Author
  • Author Level 8
  • Exclusive Author
+12 more
plastic3
says

Thank you so much, Nissim!

124 posts
  • Affiliate Level 1
  • Author Level 2
  • Collector Level 2
  • Exclusive Author
+1 more
musicwizard
says

thanks @nissim for your help :).
thanks for all of you for the reply

1 post
  • 2 Years of Membership
  • Collector Level 1
kingdomview
says

I need help asap, purchased a video and need to know how to edit it. Can anybody anywhere help. I’ve put in a ticket but no response to date

4379 posts
  • Affiliate Level 2
  • Beta Tester
  • Collector Level 2
  • Community Superstar
+7 more
Dzinc
says

^ Hi kingdomview, I see you’ve already posted a quick comment on the item’s Comments page, which is great. You can also try contacting the author via the form on his profile page here. Good luck.

In order to prevent confusion, as this thread is regarding a completely unrelated topic, it has been locked.

by
by
by
by
by
by