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PLANETART says

hi, has anyone a solution for problems loading the website in IE? We bought a theme (legacy25), filled it, now the festival is coming nearer, and we depend on the website, and people are mailing and calling us everyday the site is not working (especially not in previous versions of IE). Is it the template? is it Joomla? is it javascript? are there any solutions known? please help! www.twentebiennale.nl

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pixel-industry says

That theme is compatible with IE8 – IE10, so if your clients are trying to access your website from older IE, that could be a problem..

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PLANETART says

well I have IE 8, and keeps crashing..

458 posts Dream big
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pixel-industry says

Yap, doesn’t look so good in IE8, try to contact the author..

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PLANETART says

thanks. Well, that’s what I tried 4 days ago.. no answer.. I asked about everywhere right now, even on Facebook..

458 posts Dream big
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pixel-industry says

Well, the only thing then is to write css for older version of IE, or hire a coder to do that for you..

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PLANETART says

well it promised to support IE8.. Im very unhappy right now, non-profit with no extra fundings for coders, and dont know any coders personally.. is that what is needed to buy a template in here?

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sligooy says

Normally no, but since the support isn’t mandatory and sometimes author are gone for a while etc. Lot of reasons why he wouldn’t answer right away.

I guess the last option is to request a refund from Envato if the theme doesn’t do as it’s promised. They will then investigate it further I guess and if the item isn’t up to standards it gets rejected and removed from the site.

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