3 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 100+ items on Envato Market
DLB777 says

Something is wrong with network sites.

I’ve been a member for quite some time and have never had problems depositing money into my account. Yesterday I deposited $80. Paypal has processed and completed the payment but it is not showing in my account. There has been no response from support other than the automated message.

The other issue is that I purchased music from AudioJungle for a private, demo video on YouTube and I received a copyright complaint from YouTube. When trying to access AudioJungle to give the link, I found that AudioJungle was temporarily down, but it appears to be working now. The main question is whether there is some kind of verification by Envato to make sure that sales items are copyright compliant.

3 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 100+ items on Envato Market
DLB777 says

This is getting to be frustrating. Ticket ID is #WSW-511-56594. A receipt for payment was sent with my original support request. Two days have gone by and I really need to be able to purchase some things here.

I am very hesitant to deposit more money if you can’t take care of the last transaction.

Please help. Thank you.

323 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Hi!

Really sorry about the inconvenience, I’ve now replied to your Support Ticket.

Could you let me know if you don’t receive it?

Thanks! :grin:

- Christian

3 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 100+ items on Envato Market
DLB777 says

Thank you so much for fixing this! It’s all good.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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