4 posts
  • Has been part of the Envato Community for over 5 years
  • Has collected 10+ items on Envato Market
  • Located in United States
nkoranda
says

As a warning to all members. I just attempted to submit a payment for a template on this site, was charged 3 times and never given the file. I’ve tried submitting a ticket a total of 5 times without success. I’d be cautious if you are thinking about buying something today. There seems to be some major work being done on the back end no way to notify anyone of the issue.

3 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
Andk22
says

I purchased a theme and I have no file in my download area, tells me: Waiting for payment confirmation …

Payment has been paid correctly.

Bad service.

8176 posts
  • Has sold $40,000+ on Envato Market
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Achieved the monthly Community Superstar Award
+8 more
doru
says
http://themeforest.net/forums/thread/support-issue-cant-open-ticket/84472

this looks like the same issue from this thread.

6766 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Devs are looking at it right now. Thanks!

4 posts
  • Has been part of the Envato Community for over 5 years
  • Has collected 10+ items on Envato Market
  • Located in United States
nkoranda
says

Devs are looking at it right now. Thanks!

KingDog – How do we go about getting a refund?

1359 posts
  • Had an item that became a weekly top seller
  • Has been part of the Envato Community for over 4 years
  • Has sold $40,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+5 more
Smartik
says

As a warning to all members. I just attempted to submit a payment for a template on this site, was charged 3 times and never given the file. I’ve tried submitting a ticket a total of 5 times without success. I’d be cautious if you are thinking about buying something today. There seems to be some major work being done on the back end no way to notify anyone of the issue.
Are you sure that this file is not here?
http://themeforest.net/user/nkoranda/downloads
6766 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says


Devs are looking at it right now. Thanks!
KingDog – How do we go about getting a refund?

Once everything is back up and running, you can open a Support ticket and they’ll look after it.

1 post
  • Has been part of the Envato Community for over 3 years
  • Has collected 50+ items on Envato Market
  • Located in Spain
atrfede
says

Same for me….

4 posts
  • Has been part of the Envato Community for over 5 years
  • Has collected 10+ items on Envato Market
  • Located in United States
nkoranda
says


As a warning to all members. I just attempted to submit a payment for a template on this site, was charged 3 times and never given the file. I’ve tried submitting a ticket a total of 5 times without success. I’d be cautious if you are thinking about buying something today. There seems to be some major work being done on the back end no way to notify anyone of the issue.
Are you sure that this file is not here?
http://themeforest.net/user/nkoranda/downloads

Yes.

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