- Bought between 10 and 49 items
- Has been a member for 3-4 years
As a warning to all members. I just attempted to submit a payment for a template on this site, was charged 3 times and never given the file. I’ve tried submitting a ticket a total of 5 times without success. I’d be cautious if you are thinking about buying something today. There seems to be some major work being done on the back end no way to notify anyone of the issue.
- Bought between 1 and 9 items
- Has been a member for 0-1 years
I purchased a theme and I have no file in my download area, tells me: Waiting for payment confirmation …
Payment has been paid correctly.
Bad service.
- Community Superstar
- Italy
- Sold between 10 000 and 50 000 dollars
- Has been a member for 3-4 years
- Microlancer Beta Tester
- Beta Tester
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Exclusive Author
- Author had a Free File of the Month
this looks like the same issue from this thread.
- Has been a member for 3-4 years
- Attended a Community Meetup
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Bought between 50 and 99 items
- Canada
- Community Ambassador
- Beta Tester
- Contributed a Tutorial to a Tuts+ Site
- Envato Staff
Devs are looking at it right now. Thanks!
- Bought between 10 and 49 items
- Has been a member for 3-4 years
KingDog said
Devs are looking at it right now. Thanks!
KingDog – How do we go about getting a refund?
- Author had a Free File of the Month
- Microlancer Beta Tester
- Has been a member for 2-3 years
- Exclusive Author
- Europe
- Most Wanted Bounty Winner
- Bought between 50 and 99 items
- Referred between 10 and 49 users
- Sold between 10 000 and 50 000 dollars
nkoranda saidAre you sure that this file is not here?
As a warning to all members. I just attempted to submit a payment for a template on this site, was charged 3 times and never given the file. I’ve tried submitting a ticket a total of 5 times without success. I’d be cautious if you are thinking about buying something today. There seems to be some major work being done on the back end no way to notify anyone of the issue.
http://themeforest.net/user/nkoranda/downloads
- Has been a member for 3-4 years
- Attended a Community Meetup
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Bought between 50 and 99 items
- Canada
- Community Ambassador
- Beta Tester
- Contributed a Tutorial to a Tuts+ Site
- Envato Staff
nkoranda said
KingDog saidKingDog – How do we go about getting a refund?
Devs are looking at it right now. Thanks!
Once everything is back up and running, you can open a Support ticket and they’ll look after it.
- Bought between 10 and 49 items
- Has been a member for 1-2 years
Same for me….
- Bought between 10 and 49 items
- Has been a member for 3-4 years
Smartik said
nkoranda saidAre you sure that this file is not here?
As a warning to all members. I just attempted to submit a payment for a template on this site, was charged 3 times and never given the file. I’ve tried submitting a ticket a total of 5 times without success. I’d be cautious if you are thinking about buying something today. There seems to be some major work being done on the back end no way to notify anyone of the issue.
http://themeforest.net/user/nkoranda/downloads
Yes.
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