107 posts
  • Has referred 1+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Contributed a free file of the month
+4 more
Freeative
says

Hi,!!

•First off have a nice day

•I just wanna share with you my problem it hurts me actually, it a long time now but still nothig got solved any help will be appreciated, and please bear with me guys

•just wondering what your feeling will be when you wake up and happiness fills your body then you discover that $400 of your earnings has disappeared. \\

•what is your feeling when you see that 3 months full of hard work is just disintegrated into ashes.

•what is your feeling you find out that your best selling items are all down without any reason, honestly it is like bankrupt. \\

•imagine that feeling when you know that you are oppressed and all your item are your own creation and nothing is stolen or copied from another item.

•just let me know what your feeling will be when you contact support over and over but nothing gets solved neither getting a good reason why my items and earnings are gone,

•what is your feeling when they lie to you and stain your reputation and yeah your sales are going down.

•what is your feeling when you lose your status and you start doubting that any new item you’ll upload will just give you another bad experience as this one.

•just one thing, a little tiny request for envato staff, do I have any hope to get what I have lost back ?

•please response

JiGArt

116 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 10+ members
  • Located in Australia
  • Has sold $1,000+ on Envato Market
+2 more
wok
says

That’s too bad. Hopefully you will get a decent explanation soon.

420 posts
  • Helped improve Envato sites by detecting a security issue
  • Created a helpful tool/app using the Envato API
  • Pulled off some great moustache to raise money or awareness for Movember Australia
  • Has sold $10,000+ on Envato Market
+4 more
Gewora
says

Well, that is really bad, not sure if you requested a staff reply already (with the link), i just did it.

Hopefully you get the desired response soon.

4378 posts
  • Has referred 10+ members
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
  • Achieved the monthly Community Superstar Award
+7 more
Dzinc
says

Hi JiGArt, I’m sorry to hear you are going through a hard time. All of your support tickets have been replied to, and some are pending further interaction from your side. Please take a moment to read this article.

If you still need any additional guidance/clarification, please do open another support ticket, and support staff will be happy to assist. Your patience is highly appreciated in this matter.

139 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 10+ items on Envato Market
+3 more
Viral-Legacy
says

I hope everything works out for you JiGArt. Hopefully soon.

3 posts
  • Has been part of the Envato Community for over 2 years
  • Has sold $1+ on Envato Market
  • Sells items exclusively on Envato Market
Hamza_Laoujihi
says

That’s make me cry bro , Hopefully you get the desired response soon.

222 posts
  • Has been part of the Envato Community for over 1 year
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 10+ items on Envato Market
+4 more
Amaksi
says

not good. Why?

1168 posts
  • Achieved the monthly Community Superstar Award
  • Had an item that became a weekly top seller
  • Has sold $10,000+ on Envato Market
  • Has been part of the Envato Community for over 3 years
+3 more
TanyDi
says

3 months without any solution is too much.

1488 posts Determined to give you nothing but the best!
  • Had an item that was trending
  • Has sold $125,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
+12 more
mrcharlesbrown
says

Quite a sad story. I hope it get sorted out as soon as possible.

Good luck!

1237 posts
  • Won a competition
  • Won a Most Wanted contest
  • Had an item featured in an Envato Pack
  • Has been a beta tester for an Envato feature
+7 more
chiccosinalo
says

sorry mate,

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