3 posts
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
iacircle says

Hey, I’m wondering how I can retrieve a purchase code from a previously purchased theme that is no longer appearing in my downloads area. I do have the theme files, but I don’t believe the PO is included there. Help!?

215 posts Marketplace Support
  • Envato Staff
  • Support Staff
  • Has been a member for 5-6 years
  • United Kingdom
  • Referred between 1 and 9 users
  • Bought between 50 and 99 items
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Attended a Community Meetup
+1 more
MhW Staff says

Hey there! :grin:

Even when a purchase has been removed from your downloads page, you can still obtain the purchase code by following the License Certificate link: http://envato.d.pr/iqLv/zXCheljc .

Let me know if you have any questions! :grin:

- Christian

3 posts
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
iacircle says

The problem is, the theme is no longer appearing in my Downloads area, it doesn’t even say that it has been removed… Is there another place I can find that link?

215 posts Marketplace Support
  • Envato Staff
  • Support Staff
  • Has been a member for 5-6 years
  • United Kingdom
  • Referred between 1 and 9 users
  • Bought between 50 and 99 items
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Attended a Community Meetup
+1 more
MhW Staff says

The problem is, the theme is no longer appearing in my Downloads area, it doesn’t even say that it has been removed… Is there another place I can find that link?

Hi again :grin:

If it’s not appearing in the downloads list at all, that means you haven’t bought that particular item using that account. When an item is removed from your downloads page for whatever reason, it’ll always show the “Item removed” message.

Could you open a support ticket explaining the situation and reply back here with the ticket ID? It would also be helpful if you could include the PayPal / Skrill Transaction ID in the ticket.

Thanks! :grin:

- Christian

3 posts
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
iacircle says

I submitted a support ticket: #CHA-417-74924. Thanks

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