3 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
imfareed
says

Hi, I have purchased the theme [Sellegance – Responsive and Clean OpenCart Theme ] . After purchasing it I tried to download it but the link was not working. I am new to theme forest. For the first time I have visited this site I have make deposit and purchased this theme. I have tried several times but it does not work, and now themeforest has put a flag on it for can not be downloaded due to download it several times. I have generated two tickets but not receive a reply yet. Kindly let me know, is this an authenticated site? Because in online business if you can not receive a reply within an hour or two that means there is something fishy.

Kindly help me out. Thanks

967 posts
  • Has been part of the Envato Community for over 6 years
  • Has sold $10,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
EireStudio
says

Support unfortunately takes awhile to get back to you but they will plus it’s ya know… Christmas day…

1950 posts Do the Needful
  • Has sold $125,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Achieved the monthly Community Superstar Award
+11 more
JamiGibbs
says

Hello imfareed,

Can you let us know your support ticket number?

3 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
imfareed
says

support ticket # DNK-512-21668

3 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
imfareed
says

Thanks for the support both. I have received a temporary link to download the theme. I have downloaded.

Thanks again

Helpful Information

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