Hi, I have purchased the theme [Sellegance – Responsive and Clean OpenCart Theme ] . After purchasing it I tried to download it but the link was not working. I am new to theme forest. For the first time I have visited this site I have make deposit and purchased this theme. I have tried several times but it does not work, and now themeforest has put a flag on it for can not be downloaded due to download it several times. I have generated two tickets but not receive a reply yet. Kindly let me know, is this an authenticated site? Because in online business if you can not receive a reply within an hour or two that means there is something fishy.
Kindly help me out. Thanks
Support unfortunately takes awhile to get back to you but they will plus it’s ya know… Christmas day…
Can you let us know your support ticket number?